I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. I am sorry that your package was received with the wristbands missing it is truly unfortunate. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. As a matter of policy, BBB does not endorse any product, service or business. Well guide you through the process. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. How can I check the status of my tickets to see if they have been shipped? The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Sign up now. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Verification of information may be required prior to the acknowledgment or completion of any purchase. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. Sign in to your account on AXS.com or in the AXS app. Install the AXS app before your event. By clicking Next, you agree to the AXS.com Terms and Conditions. Next to the address you want to remove, click the pencil icon . You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Yes, you can change your delivery address with UPS before the first attempt. Some shippers restrict the ability to change your delivery. Enter a transfer amount and select a transfer. Event Changes Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Such fees and charges may vary. Click on Your Account. I have spent the last six weeks trying to receive just an approximate date. All photography, filming and other recordings of the event are PROHIBITED. Venue/Event Specific Terms and Conditions. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. in the event description page, in pop-up boxes, or in an email). Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Please be sure when accessing the AXS app you are NOT connected to WiFi. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. No refunds are offered for online (virtual) events unless the event is canceled. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. The place I found I could update a shipping address for passes is at the AXS Fan account page. You should base your purchase decision solely on the information provided. They need to release money from resales. Holder must possess a ticket to enter the property or venue listed on the ticket. I missed the delivery of my package and got a notice instead. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. Click on Transfer to Bank. Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Im not getting an option to change my delivery. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. Premium allows you to make unlimited changes to your deliveries at no additional cost. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. Latecomers may be seated at the discretion of Client or venue. PROMOTION RESTRICTIONS. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. What do I do? Once you're signed in, select Accept Transfer. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. In general, it is not illegal to keep a package that was wrongly delivered to you. 6 Reply noturavgscientist 24 days ago That works thank you!! BBB Business Profiles are subject to change at any time. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Our helpline number is 1-888-929-7849. Changing the address on a UPS package is not something that you can do on your own. Yes, it is possible to reroute a UPS package. Postal Service. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. Dollars. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Upon further review I do not see where you were told that your refund was denied. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. Open an account to save 30% off FedEx Express, access time-saving tools, and more! I contacted *** and **** to no avail. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. All attendees must conduct themselves properly at an event. To do this on the date of the concert! If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. I am just so upset. Can I leave a ticket at will call for a friend? This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. You can contact us at guestservices@axscom and we will be sure to get your tickets to you at that time. Please review the purchase agreement linked in the email as well as the excerpt provided. Click on Delivery Options. If you dont see Delivery Options, the shipper has restricted this option. Youll only be charged if your intercept request is completed. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). ******* will also be getting a complaint. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. The live chat will connect you to a customer service representative, who can help answer any questions you may have. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. 2023 We recommend using one of the following browsers for an optimal website experience. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. If buyers Payment Method provider does not remit payment, the transaction will be canceled. Learn more about FedEx Delivery Manager. They will then be able to help you route the package in the right direction. United Parcel Service of America, Inc. All rights reserved. If you have an account, log in to UPS.com and open your My Choice dashboard. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. Footer.languageSelector.ja-jp.region In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. A fee will be charged for additional requests. If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. All applicable fees and charges will be disclosed prior to completion of your purchase. To do so, log into your UPS account, select My Delivery and enter in your new address. You can also submit a Help Request Form on their website at www. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Scan the Delivery Notice to track it and find the nearby UPS Access Point location where it was delivered. The AXS app no longer supports WiFi and this can cause your tickets not to appear. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. They asked for these documents to change a damn name. com/help. You can access the help page through the main page and then look for the Chat with a Representative option. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. We make no representations or warranties about the quality of your watching experience or your display. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). If your claim is valid, the customer service representative will work to arrange for a replacement delivery and/or a refund. Be the first to know. Upon your payment in full, you shall be entitled to the tickets you have purchased. So went to check my bank account and I was charge the $42 for the ticket. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. UPS will typically hold a package for five business days. If using the AXS App, click the person icon on the bottom of your screen to access your account info. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). You own the money, own the tickets but they restrict your tickets and keep the money. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. Select Accept Tickets in the email you received from SeatGeek. I called AXS and waited on the phone for a long time - put on hold, etc. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted.

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