Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. I said I sold my tickets already. I purchased 3 pit tickets totaling 530 dollars. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Why does it out that date if closer to 24 hours? Luckily, that was true and I was able to transfer my ticket to the buyer the night before. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. We can't ask them to send tickets earlier than the date in your order details. At 11:49am California time, tickets were available using the Live Nation . The Ascent does not cover all offers on the market. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Privacy Policy. Some teams, venues, or artists put delivery delays. Be sure to include your email address, zip/postal code, and order number as well. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. Musicians can get sick and sporting events can get canceled. MLB is partnered up with Stubhub's and is fully integrated with them. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. I am listing mobile Yankees tickets from Ticketmaster. This is based on when the seller told us they'd have the tickets. We value your privacy. Obviously AVOID IF YOU CAN. Thanks. If StubHub asks you to return the tickets you . Did you find it helpful? Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Apple Wallet Tickets Not Tranferrable????? StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Im in the same situation, How did this get resolved did you receive your tickets or a refund? Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. Apparently sometimes it's out of their control. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? You will enter your community username and new password and done! Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Bought my tickets 4/6, said they would be ready 4/22. But ,I have season tix to an extremely popular college basketball program. . Bucket list site for many people let's say. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. My daughter's favorite artist was coming and specifically asked me to take her. Some people prefer to spend their money on experiences rather than things. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. They have nothing to do with it. Your sale will show as an open order in your Stubhub account. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. should i just buy elsewhere while i still can? How Much Does Home Ownership Really Cost? You're protected if events are canceled. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. I was assigned 2 seats, 67&68. Hell they got there money so send the tickets. In most cases, tickets arent issued until 24 hours before the event. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. Not getting your tickets until the day of the event has . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Musicians can get sick and sporting events can get canceled. I still show an option to transfer tickets in Ticketmaster but not to sell. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Sometimes, StubHub only allows hard stock ticket sales. I know to check venue ticketing at first and if it's sold out I'll go resale market. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. It is not in a seller's best interest to cause issues for a buyer at the same time. Easy sales process: It should be when you pay for the tickets then the tickets should be sent . Not a very cool market price wise but sometimes it's worth the artist and experience. Thanks! If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. How long the refund will take to process. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Customer service all the way to your seat, 2000-2022 StubHub. Sorry we couldn't be helpful. same here, what I have learned is that someone can advertise tickets to sell, without having them. If you're using thewrong credit or debit card, it could be costing you serious money. In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. It is not in a seller's best interest to cause issues for a buyer at the same time. Hell they got there money so send the tickets. How do I sell tickets that have a delivery day on Ticketmaster? Scan this QR code to download the app now. We are changing the way you register and sign-in to the StubHub Community. I was also able to confirm that my sale had been moved from the Open category to the Completed category. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. The event is tonight. You can always deliver before this date. What would be a reason for a seller to withhold tickets until night before the show? Here's what went down: If you will get credit or a full refund on your original payment method. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. And if so, you may be curious about StubHub if you've never used it before. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I went through this exact issue a few weeks back. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! But in either scenario, it pays to explore other options, too. Also, who has a printer sitting around in the room when they travel? Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. That way there are no issues but additionally, so they can get paid. We really do appreciate the feedback though. We have not reviewed all available products or offers. Unfortunately if they miss this date, you will need to contact customer support. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Original review: April 16, 2023. Sign up to receive our free weekly newsletter. Some venues, artists, and teams don't release tickets until a couple days before an event. Provide the information they might require. by Maurie Backman | If these are not available, you will likely get a full refund. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Hey jbsmith! Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. This info is used to verify your account. That means when you buy or sell tickets, they are only the intermediary. Cookie Notice Help us improve this article with your feedback. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All both of them could keep saying is "we sent you an email." But when arrived no seats, they said I had general admission standing room only. Use of this website signifies your agreement to our, / Understanding your order's delivery status. We can't ask them to send tickets earlier than the date in your order details. Their customer service isn't much help either. As this date approaches, you don't need to contact us. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Help! After the switch, you will enter the email address you use to access the community in order to reset your password. If there were, we would look for replacements first and foremost as we want you at your event. Not sure how this malicious tactic is seen as legal. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I went on to lose both my original ticket value AND the charge to my account. Sorry we couldn't be helpful. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Sorry for the confusion. We keep track of all orders and guarantee delivery by the date in your account. The Ascent's Definitive Credit Score Guide. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. I am furious! Why does Stubhub wait until the day before the concert to send the tickets? So buyer beware. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. "Stubhub is saying they cannot refund buyers because sellers . Did you find it helpful? Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Will my tickets arrive in time? on tickets issued to original buyers. We really do appreciate the feedback though. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Review your order's ticket type and what its current status means (see below) They are not a reputable company and will not help or rectify their mistakes. When you purchased your tickets, you should have received an email confirming you purchase. It may be close to the event due to ticket delivery delays. Hi all! 3. Unsubscribe easily. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Not getting your tickets until the day of the event has become more common with venues. This company will not make things right, do not use this site. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You may not get them until just before that date. Randy Miller | NJ Advance Media for NJ.com. Wtf.. Had a couple tickets up on StubHub for a couple weeks. Its location on this page may change next time you visit. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. We can't ask them to send tickets earlier than the date in your order details. Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. I read the FAQ but don't understand it. We value your privacy. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good My friends have had no issues using this as well. I am in the same boat. When that happens, you're guaranteed a full . Copyright, Trademark and Patent Information. ook at the 'Ready' date in the order details. Why would seller unnecessarily delay ticket delivery? Published on Aug. 24, 2022. More than double the face value. Yes Make sure to ask the customer service agent to send you an email confirming your refund approval.

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