You may also be eligible if your household income meets Federal Poverty Guidelines. However, the above issues are not only the measurements of yourassurance wireless phonereplacement. You can qualify if you participate in Medicaid, Social Security Income (SSI), Food Stamps/SNAP, or another government program. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND TRIBAL LIFELINE. How to Watch HBO Max on PS5 Gaming Console? Fidium Fiber Vs Comcast: Pros & Cons Which Provider Best For You? Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. Offer not available for existing Assist Wireless customers. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Data Refills. One of these kinds of businesses is Assist Wireless. Providing documentation helps verify your account. All purchases of Assist Wireless Top Ups are final and non- refundable regardless of who uses or possesses the subscribers wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscribers consent or knowledge. Or go online to upgrade to FREE Unlimited data with ACP. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Better to know, you can also return your assurance phone even if it is fully damaged. It would be best if you spontaneously described what occurs to you by contacting the assurance wireless customer care center. Sometimes, it may instantly or take a few days. Make sure pwg is selected and click your home button and try to access the internet. Here are answers to some common Lifeline questions about receiving free Lifeline phone service and a free cell phone from Assist Wireless. If you experience an equipment malfunction, call us at 611 or 1-877-476-3451 and we will send you to the closest store for a replacement handset or arrange for a replacement mobile phone to be mailed to your address on file. Then you will get a good guide for replacing your phone. you have the option of upgrading your phone every two years. You will be glad to know that its proprietary is totally up to a virgin mobile company. The company offers inexpensive Lifeline wireless phone service for low-income individuals and households and for those who qualify for government assistance or veterans programs. In order to continue receiving your Lifeline service from Assist Wireless, you must certify that you stillqualify based on participation in certain public assistance programssuch as Medicaid, FoodStamps/SNAP, and Supplemental Security Income (SSI). You may qualify for Assist Wireless if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs. Of course, you have a great chance to replace your stolen, lost, or any other problems with your wireless device. The wireless service for the low-income group is actually a lifesaver service. To do so, the phone must be unlocked and T-Mobile GSM-compatible or Sprint CDMA-compatible. Only eligible consumers may enroll. Turn your phone on by pressing and holding the red power button (or End key). What is Assist Wirelesss Lifeline Program? All our devices power up differently. Here, I will present to you the policies & process of theassurance phone replacementthat can assist you in realizing the way you will get a replacement phone. Assurance wireless offers a new free government phone in the 40 states of the U.S. Then you activate a hands-free device to connect to the assurance wireless network. Assurance Wireless Phone Replacement: How much does it Cost & takes time? Our team will answer any of the Lifeline FAQs you may have that are not answered here. Featured review. Find and select name and Type in Wholesale, select. Theassurance wireless broken phone replacementis urgent because it is impossible to remain one day without a phone. If no, then dont be upset. Unfortunately, Assist Wireless website is devoid of information about phone upgrades. Assist Wireless services are compatible with all unlocked T-Mobile-compatible GSM devices and all unlocked Sprint-compatible CDMA phones. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). How to activate your phone Top-Up + upcoming charges for any plan Add-Ons Your account activity View and update security and account information Now's a great time to update your Account PIN, Email Address or Language Preference found in the 'My Settings' tab. Are you worried about the replacement of your assurance wireless phone? Assurance Wireless is rather vague about their replacement procedure. AT&T has you covered with AT&T Wireless support, troubleshooting, how-to articles, & videos. This means that their Lifeline program is only available to households that meet the low-income trash hold, set at 135% of federal poverty guidelines, or have a member enrolled in one of the federally supported programs. So, it would help if you get the assurance to replace the SIM that is urgent for you. >. The replacement model may not be the exact model of the original device. For more details on returns and refunds please see the Assist Wireless Refunds, Returns, or Lost Equipment Policy Refunds section in our Terms & Conditions. This will take you back to the APN screen. In this case, the customer will have to pay an upgrade fee, depending on the model. Generally, it is available throughout the country, fast, and reliable. 1GB for just $15. However, if your phone is physically damaged due to your fault, you will have to pay to replace it. Select the issue you're experiencing to see your options: Damaged device (including water damage and cracked screen) Lost or stolen device Experiencing a manufacturing defect (mechanical or electrical malfunction) Above these models, it is not sure what exact model you will get as replacement devices. When you replace your phone, you should provide the receipt from assurance wireless. * Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability and inventory availability. General info. How do I activate Lifeline service on my Assist Wireless phone? 400 minutes for just $8. So, Stay here & Study more! Assist Wireless is frequently offering special deals and amazing birthday and activation date anniversary rewards. If you are experiencing issues with your messaging from your service provider, we first recommend checking your text and/or data balance(s). Service plan details are available at https://www.assistwireless.com/lifeline-plans/. When you get your replacement phone, the essential step is activating it. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). So, here, I will provide you with some crucial tricks to find your assurance wireless lost phone. An example of data being processed may be a unique identifier stored in a cookie. Home Oklahoma Lifeline Device Assistance | Assist Wireless. If you have an Assist Wireless phone, locate it before reporting it lost or stolen. Enroll online now with Lifeline and ACP for FREE Unlimited service. As the warranty offer is sensitive, you can communicate with the assurance wireless customer care agent at 1-888-321-5880. It is better to know that you will let a one-year warranty offer only for new model phones. Calling 611 from your Lifeline device and following the automated prompts. Finally, you can submit the application form via assurance email or fax. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICEprovided by Assist Wireless, LLC. You must be qualified for and enrolled in Assist Wireless lifeline program to receive your free phone. A subscriber must return the complete handset as received at the time of activation, in the same condition as when it was received. If you doubt that you got your phone stolen, the first thing is to gather your thoughts and re-examine the area for your missing phone. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. 2 Some devices qualify for cracked screen repair (available in select areas for certain devices). A learner at heart, Priyanka can talk for hours on political issues and is very accommodating of differing perspectives. Assist Wireless is an MVNO (mobile virtual network operator) that utilizes Sprint and T-Mobiles network towers and thus provides its customers with a nationwide, super-fast, and very reliable network. , available for download through the Google Play store. Channel Guide 2023. The ACP monthly service and device discounts are cannot be transferred to other individuals or households. Here, you will assure the customer agent that only your SIM card was lost, stolen, or damaged. Assurance Wireless Lost Phone: How do I track it? Generally, you will have to pay $20 as a replacement fee for a new device. If they will be able to obtain an unlock code from the manufacturer, they will provide it to you along with the step-by-step instructions to unlock your device. To purchase more minutes, simply login to your account online or dial 611 from your Lifeline device. That means you will need to call the assurance service center at 1-888-321-5880. You will have 30 days to add a new device to your account before service will be disconnected. Here, you will use another phone for getting. In these, can get free service for themselves and their, Do You Qualify for the ACP in Oklahoma? Calling 611 from your Lifeline device and following the automated prompts. In Arkansas, you can get a Lifeline plan with free unlimited data, talk, and text. Wireless handsets purchased directly from or received from Assist Wireless may be returned for a full refund, issued only via check, within 7 days of receipt. An eligible household is limited to one monthly service discount and a single one-time device discount. The EBB is a temporary FCC program that provides non-transferrable discounts . Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Pension Grant Letter,should contain the following basic information: FPHA award letter,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. If you have an iPhone, go to Settings, then choose General, finally select About. If you have text available but still are unable to send and/or receive texts, we recommend trying the following steps: If you are experiencing an issue related to registering for an online account, please check to make sure you are entering all information as it is requested at registration. Can Assist Wireless provide me with a free upgrade to a better phone? Simply visit your local Assist Wireless store. If you would like to send a picture message but do not have data available, please connect to the nearest wifi (available at many fast food and coffee chains). Then, check your device warranty coverage period: New Apple devices, or devices that Apple replaces, typically come with one-year warranties. . Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. So, you do not have to payan assurance wireless phone replacement feeif the phone is broken, damaged, or gets any fault within one year. Because it makes use of T-infrastructure, the Assist Wireless network is superior. That means the assurance authority does not offer you the phone warranty. To assure wireless replacement phone activation, you will first press your phones power button and hold it. You will receive your talk/text/dataon or close to the anniversary date of your enrollment each month as long as you remain eligible for the lifeline program. The cost of an Assist Wireless phone varies by the make and model that you choose. You may be asked to provide proof of government program participation. Proper guidance can assist you in getting a replacement phone on time from assurance wireless. In order to receive your free phone, you must beeligiblefor and enrolled in lifeline services with Assist Wireless. Customers can return any wireless device purchased from or received by Assist Wireless within 30 days of delivery for a full refund to the payment method used at the time of purchase. If your assurance phone is lost or stolen, you will pay a small fee for getting a replacement phone. Take another look around and try to find your phone before seeking Lifeline assistance. Lifeline-eligible customers will get at least one free phone option, however, they can also choose another Assist Wireless phone model and pay an additional fee, depending on the device they choose. We'll get you a working device as fast as we can - stay updated every step of the way! Oklahoma Tribal offers a Lifeline plan with free unlimited data, talk, and text. Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. Whatever it might be there is a procedure to replace assurance wireless phone. Call us toget Lifeline help and suspend your account: 1-855-420-2449 or contact Assist Wireless Customer Service at 1-855-EZASSIST (1-855-392-7747). Assurance wireless offers you a one-year warranty for the free phone services. You can do so by: If you are out of data you can purchase more using the above methods. There are many standard services that are included with your Assist Wireless device andLifeline phone service. Connected device benefits require a co-pay of at least $10.01. Go to Device Support and choose your device. You can easily replace your phones entire device for comfort & convenience objectives. TheISPfamily.com is your new place to read ISP information,internet guide, Cheap Data plans, TV channel lists,TV Guides, ISP reviews, Internet gadgets, and other useful reads. $89.99. The assurance wireless phone has a one-year warranty policy from various phone producers. What can I do if the Assist Wireless phone doesnt work? A decision about the participants monthly entitlement amount, Claim number OROther consumer identification number. As your phone has a one-year warranty, you can replace it at this time without paying any charge. Assurance wireless New Phone: How do I get? Otherwise, in most cases, you'll get your replacement device in 1-2 business days. Box 5040 Charleston, IL 61920-9907 Phone 1-888-321-5880 A Worry-Free Way To Stay Connected. Assist Wireless does not accept returns or provide refunds of any Assist Wireless Top-up purchases unless it is determined Assist Wireless did not perform the duty of Service. While Lifeline-eligible customers can get a basic free phone from Assist Wireless, they can instead choose to purchase an upgrade phone with better specifications and more advanced features. They will suspend your service as a precaution so that no one else can use the funds you have left over. No, Assist Wireless phones are locked to their network. After finishing this process, ensure your information is correct & valid. Please allow 5 minutes for this to complete and then try using the internet. Go to a store or call customer service to see if there are any deals you can take advantage of. If you want toreplace your assurance wireless phone, you must follow some replacement policies & procedures. Assist Wireless uses T-Mobile and Sprints towers and network. A phone will be delivered to your mailbox a few days after your application is approved. You can either visit a store or call customer service at (1-855) 392-7747 to find out if there are any deals available. Service plan details are available at https://www.assistwireless.com/lifeline-plans/. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Though you will get a free phone from assurance wireless, you may have to replace it for many reasons. Device protection can help you replace your device if it's ever lost, stolen, damaged or malfunctions after the manufacturer warranty expires. If you misplace your old Assist Wireless phone, if your phone is lost, damaged, or stolen. Select the three dots on the top right of your screen and select save. Learn how to activate your replacement device. Assist Wireless is the #1 provider of Lifeline in the state of Oklahoma and multiple other states around the U.S. Enroll online to get started with us today! I called Assurance Wireless Customer Service back in mid to late February to see if I could get a replacement for my California Lifeline issued UMX phone because the charging port has stopped working properly. Check your signal to see if the issue might be related to your current service. However, the company also allows customers to bring their own device and use it with their services. ACP is a federal government program operated by the FCC. So, when you find any malfunction, you can replace it. Assurance Wireless Replacement Phone: How do I Activate it? Based on what's wrong, we'll give you repair or replacement options to choose from. Their plans may vary depending on the state and they have special plans for tribal territories. Then the assurance will provide your phone with a receipt. You'll be asked to confirm that you really do want to change phone providers. Phone replacement as a California lifeline member. If you are receiving an error message, please report it to customer service for further assistance. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. (855) 392-7747 info@assistwireless.com Customer Service Hours Mon-Fri | 10am-6pm CT Sat & Sun | Closed Home Lifeline FAQs Lifeline FAQs: Learn About Lifeline You've got questions. If your household makes less than that, you can get help from the Assist Wireless Lifeline program. Of course, this assumes the phones malfunction was not caused by user error. Contact their customer support at 1-855- EZ-ASSIST (1-855-392-7747) or info@assistwireless.com. Assurance Wireless Phone: Warranty Principle, Does Verizon Work in Puerto Rico? Have a family member who is enrolled in one of the following help programs: Federal Assistance Programs for Lifelines: SNAP Supplemental Nutrition Assistance Program (Food Stamps), Medicaid aid from the Federal Government for Public Housing (FPHA), Pension or Survivor Benefit Programs for Veterans, Bureau of Indian Affairs (BIA) General Support, Help for needy tribal families in the short term (Tribal TANF), Program for Getting Food to Indian Reservations (FDPIR), A copy of a government document that shows they are poor. Do you have any idea aboutthe assurance wireless replacement phone? When your phone gets lost, stolen, damaged, or misplaced, you will first contact customer care and address your problem. Lifeline devices that are available at retail locations can be purchased to use as a replacement device. Therefore, if your phone is defective or there is any other issue within the 12 months, you can get a new phone model from assurance again. For better results, you should prepare a report as fully as possible. If you purchased it on www.accesswireless.com you will need to contact our handset supplier at AccessWirelessSales@q1w.net or call 407-856-2633 during their business hours, M-F 8am - 5:30pm EST. If you are experiencing issues making calls from your device, you should first check your minute balance by. You can also get another Assist Wireless compatible phone and bring it to the company or simply bring your old compatible device. Assist Wireless uses T-Mobile and Sprints networks, therefore, the coverage should be the same as T-Mobile and Sprint coverage. Amazon.com : AT&T BL102-2 DECT 6.0 2-Handset Cordless Phone for Home with Answering Machine, Call Blocking, Caller ID Announcer, Audio Assist, Intercom, and Unsurpassed Range, Silver/Black : Office Products The consent submitted will only be used for data processing originating from this website. Protect all your eligible home products with one simple plan. Assist Wireless will help you get a replacement phone. In some situations, your mobile service provider will give you a new phone at no extra cost. Assist Wireless Lifeline service is available to Oklahoma, Arkansas, Missouri, Maryland, and Wisconsin residents, and their coverage is constantly expanding. If the subscriber is applying for Lifeline based on Income, the number of people living in the subscribers home. If you still need help finding it, call Assist Wireless at 1-855-EZASSIST (1-855-420-2449 or 1-855-392-7747). Name and address details: If a customer lives at a temporary address, the phone company or a state agency may ask for proof of address. Some of the biggest benefits of becoming an Assist Wireless customer include the following. Box. PHONE OFFERwith qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Oh, well, Assist shows these top-up plans on its website so we will show them, too. Only one phone with Lifeline service is allowed per household. Due to inactivity, your session will end in approximately 2 minutes. Visit our Activate/Switch Device FAQs for more information. Touch device users, explore by touch or with swipe gestures. You will replace your phone if it broke, lost, stolen, or damaged. If your phone is lost, stolen, or damaged they instruct you to call their customer support at 1-888-321-5880 and report the situation. (Answered). Those who qualify for Assist Wireless Replacement Phone receive a slew of benefits, including a free Smartphone-Android phone, free voice minutes, data, and unlimited free text bundles. Assist Wireless follows the standard requirements for the Lifeline assistance program. Your Easy Wireless phone comes with a 48-hour warranty from the Company. If your phone breaks, your warranty may come in handy, and you can replace your lifeline by purchasing one of the models available in stores. Lets find out what the policies are. Adding a Guard Assure device protection plan makes you more likely to get a new phone. If you do not see an option that says pwg, select the (+) on the top right of your screen. Asurion is trusted by 300 million customers worldwide. For Lifeline eligibility criteria and applicable terms and conditions, visit https://www.assistwireless.com/terms-and-conditions/. There are several options for replacing your phone or other device. Your device will go through a series of updates. Here, I will provide you with some replacement models through the list below. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. If your phone malfunctions for any reason other than physical damage, Assist will repair or replace it for free within the first year. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Learn how to temporarily suspend your Verizon wireless service, when your phone is lost or stolen, during military service, or for other reasons. In Missouri, you can get a Lifeline plan with free unlimited data, talk, and text. The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! A similar case happens when upgrading your phone device. Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. As we have mentioned before, Assist Wireless is an MVNO that uses T-Mobile and Sprints nationwide networks. After all, you should contact the assurance wireless customer service center when facing any issue with your phone. Whether you or someone you know is looking for emergency assistance or long-term solutions to stay on top of energy bills, there are several discount programs for qualified customers, as well as an Online Learning Program below to help you learn more about assistance programs. However, if the above processes do not work with you, you will be sure your phone is lost or misplaced. AirTalk Wireless offers eligible customers free smartphones with free monthly cell phone service. Online chat: Visit the . OFFERS MAY VARY BY LOCATIONand service may not be available in all areas. Oklahoma Lifeline Device Assistance | Assist Wireless, Oklahoma Lifeline FAQs & Assistance | Assist Wireless, about receiving free Lifeline phone service and a free cell phone from Assist Wireless. If you are out of text and/or data you can obtain a refill by more using any of the above methods. Get warranty and insurance help. If you are experiencing issues with your messaging from your service provider, we first recommend checking your text and/or data balance(s). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Multiply the number of people in your household by 1.35 to get the maximum amount of money you can make in a year. You can check your eligibility and apply for a free Assist Wireless phone at assistwireless.com/enroll-now. But, be sure the assurance will give you a replacement model compatible with your current phone requirements. Yes. Please remember to send copies of these documents (not originals) since they will NOT be returned. We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement. Taxes and fees included with service plan pricing. If your Assist Wireless phone doesnt work, contact customer service and explain the situation. True Wireless - There seems to be three tiers of Obama phone providers: Safelink and Assurance sit alone in the first tier with millions of customers. A phone upgrade means adding new comfort & latest features to your phone that can meet your present demand.