If your web browser is Safari, BBC videos still work but at a lower quality. It may not display this or other websites correctly. Now thats interesting NOTHING will load now. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. I have tried once but like you have been out when they called 4 days later. Depending on what the cause of the problem is determines which fix you need to perform. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. You can do that by double pressing the home button and then swipe up on the iPlayer app. But no joy with iPlayer. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. Then you will be offered manual settings. Thanks. WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. To avoid any confusion, my TV is: UE49MU7000. Try to uninstall and reinstall the app. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. in. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. It would appear that the BBC is collecting VPN address to block. Error 02001'. Does it affect live or on-demand programmes? 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 Choose Software Update, and then look for the option to update the software with a USB stick. Toshiba devices certified for BBC iPlayer. 09:23 PM In regard to your query, the recent special firmware file (version 1239) has been tested and proven to resolve the issue with BBC iPlayer. No engineer required. They way I currently fix this is to update my DNS details to another IP address. So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. On the remote control, press the Home button, then select APPS, then Options. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. Enter them then you can re-enable DHCP on the router. Detail the steps to reproduce the problem or fault. 04:44 PM Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony apparently harder to get to work on non-windows devices. I contacted Samsung support who took control of my TV, reset apps but that didn't work. If so, disregard my post. All postings and use of the content on this site are subject to the. The only requirement to use the service is that you have a British TV license. 07:16 AM The devices listed have been submitted to us by Your email address will not be published. A forum where Apple customers help each other with their products. Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Another option would be to force quit an app on your Apple TV. in. I played the video successfully on the two TVs. 09:01 AM Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Why am I seeing an error message when I try to play BBC audio and video? This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. 08:21 PM in. To access the Samsung Store, click the application icon. Unfortunately there are many reasons the error message is coming up. You can now delete iPlayer by selecting it. Ive tried all the remedies on a previous post but to no avail. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. I cant find it in the samsung website. Your devices firmware could be incompatible with the latest iPlayer version. |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. No joy here sadly. 08-12-2017 Checkour. The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. Some BBC media players stopped working from October 2020. Update. Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. You can also sign out and sign back in to the App to see if it will start streaming content. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. in. I am at a loss, can anyone help please, I can't be the only one with this problem? Disable the VPN and operate on just a WiFi connection. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. Please see our list of fixes below. I've just tried this. If you have a Chromecast device, you can cast programmes from the BBC iPlayer app on your phone or tablet. Refunds. Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. in. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! Hi guys I have just downloaded software version 1550 from Samsung support website. Include the model number and the version of software if possible. Consider performing a modem/router reset as well. All menus load fine I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Solved: Hi. only. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. 08:42 AM Still getting the same error message. However the date againstthe link is "27 Dec, 2017". company number 03997482, registered in England and Wales. Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). Please Samsung work with BBC to sort this out, dont leave it to your consumers. 06-01-2018 Press the Sign In button. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 Everything appears ok until I try to run a seslected programme. This website uses the TMDb API but is not endorsed or certified by TMDb. in. Where can I find version 1550? bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. Engineer said that cause of the problem only identified in last week or so. {4 Best} 50 Inch TV Stand Black Friday Deals And Cyber Monday Sales [2022] Upto 58% Off, {Top 4} Black Friday Deals Masticating Juicer | Cyber Monday Sales [Upto 30% Off], 3 Best Black Friday Deals On TV Stand With Fireplace 2022 | Cyber Monday [Special Sale], 4 Best Air Compressor Black Friday Deals And Cyber Monday Sales 2022 [Upto 40% Off], 5 Best Tv Stand Black Friday Deals & Cyber Monday Sales [2022] Upto 60% Discount, Advertise With Us | Sponsored Post Guidelines | Trueinfotech.com, Best 3 Dewalt Table Saw Black Friday Deals [2022] Cyber Monday Sales, Best 4 Black Friday Table Saw Deals And Cyber Monday Sales 2022 [Upto 50% Off], Top 4 Black Friday Cooler Deals And Cyber Monday Sales In 2022 [30% Discount], True Info Tech The Most Trusted Source for Technology News, Advice, Reviews, And More, [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. it is hard to spot. in. I am having the same issue in Spain where ipalyer isnt supported. Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. Connect the USB storage device to the TV and select Support from the menu. It is common for some problems to be reported throughout the day. in. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. And thats all theres to it. I am at a loss, can anyone help please, I can't be the only one with this problem? You can either update your web browser or use an alternative one. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. 08-12-2017 Which programmes are affected? Connected TV But I still got the 02001 error. Welcome to the Digital Spy forums. Depending on what device you are using, there are different ways to uninstall and reinstall the software. Our old Sony TV NEVER worked with BBC iPlayer. (Smart TV, games console, streamer, set-top box, etc.) Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. Thanks. I have had two calls logged but been out when they called back. WebOpen the BBC iPlayer application on your TV. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. Press the We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. I have been told that the 2017 TVs have now beeen certified. What exactly does it say? Required fields are marked *. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. Why is My Vodafone SMS not Working on Mobile? I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Any Further updates or software problems will be available here. Click on the year your device was manufactured to go to a table with all certified devices for that year: Please contact Toshiba if you require further information. I have tried a factory reset and nothing, 16-12-2017 | All Rights Reserved. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. 08:41 PM Hi. Is there anybody whose 2017 TV does play programmes through iPlayer? I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. 4. Then, after quite a delay, I get the message: "Something went wrong loading this programme". Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. 02:35 PM WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through We bought the MU6120 almost purely for watching the BBC iPlayer. Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. Can anyone help, User profile for user: However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. Check to see if this solves the problem after installation. 16-12-2017 08:03 AM

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