A SunPass, meanwhile, is a general toll coverage company for the entire state of Florida. Click "My Apps and Games" then "Installed". Trust us: The extra vigilance pays dividends in the long run. Thanks for your help in this matter. Just use toll by plate. You will need to contact the DMV to verify the status of your vehicle. Click the link, then follow the prompts to cancel your subscription. Not sure about your question but tag and vehicle registration are the same. I just paid them off. Now that the problem has been fixed, if that driver tries it again, he or she will be flagged as a violator and will receive an unpaid-toll notice in the mail. If you dont, you might suffer a few toll violationsand you might lose your ability to renew other car tags in your name. SunPass documents are issued to your vehicles first-registered owner. We have made it super easy to cancel SunPass subscription at the root to avoid any and all mediums "FL Dept. Its a never ending hole. She kept arguing with me that it wasn't. Im trying to figure out how much I owe for sunpass so I can pay it ,so I can renew my tag. The replacement of traditional toll booths with electronic gantries helps maintain a consistent speed on the roadway and reduces safety concerns and carbon emissions from the stop and go traffic as you approach a toll booth. I have deleted all my vehicles and wish to return your transponder. You know it, they know it - they just don't want to know it. No idea what to do. I need help to either settle for a smaller amount I can pay off . Why am I certain this is only the first chapter in a long and twisted tale of incompetence by FL DMV, FDOT, and the SunPass system? Anyway, I need transportation to get to work. They will send multiple bills with incorrect information, you cannot speak to someone without waiting days & they are rude and unhelpful once you do speak with someone. For more information, please see our I have a large amount past due in collections due too a difficult time we went thru and we didnt pay. Will I still be able to get it registered? Hello, My address was 2440 Heron Drive Lake Wales. I remained on the line holding for 1'45" and no one ever answered the line. 5. A: Plans to widen Atlantic to four lanes between Starkey Road, which is just west of the turnpike, and Lyons Road were put on hold about a year ago as state transportation money was diverted to cover state budget shortfalls. SunPass minis were originally recorded as commercial accounts, so we recommend non-commercial users check their account type to confirm it's a personal account. I no longer have the tag but still owe money to that tag and that registration. Donut right now, call epass customer service and then call Sunpass customer service. SunPass users pay 25 cents less per toll and SunPass does not have an administrative fee. Any solutions? Failure to pay any of these Florida tolls will result in higher fees in the future. You might have satisfied your SunPass balance but MDX and E-Pass tolls might be left hanging. Find out how we combat fake reviews. Distracted Driving and the Dangers to Road Crews, Tampa Hillsborough Expressway Authority Selects Firm for Real Estate Advisory Services, South Tampa Neighbors Choose Pickleball Courts and Farmers Market in Addition to Bay to Bay Dog Park Design, THEA Projects Add Vision Zero Initiatives. You should immediately update your account information on the Website, Mobile App or call the SunPass Customer Service Center at 1-888-TOLL FLA (1-888-865-5352). The plate number typically appears as one or more small digits in the margin at the bottom of the stamp. Entering wrong information when updating, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Entering wrong information when updating SunPass account can be a costly mistake, People are hurting: With so many flood-damaged homes, money is on the way to help, Photos: Best and worst looks from the 2023 Met Gala, Seaweed mass hits record-breaking size in Caribbean as it heads to Florida and Gulf, First Republic Bank seized, sold in fire sale to JPMorgan, Do Not Sell/Share My Personal Information. We had a large amount of unpaid tolls that went to legal collection. i found out i had outstanding tolls. Please keep in mind, the new plate fee in Florida is $225.00 in addition to annual fees. Cookie Notice And if it is, where do we have that written or stated in the law? You will need to contact the MDX call center to find out whether you still have any unpaid outstanding fine. They will be able to help you and if the tolls are less than 90 days old, a customer would be able to have them paid from their SunPass account, at the SunPass rate. Again, failure to pay any documents by their stated due dates can result in further accrual of violations. Call SunPass at 888.824.8655, pay online, in person at a customer service center, or at another authorized merchant location. You buy another vehicle and want to get a new plate and not transfer the old plate onto the new vehicle. of Transportation/SunPass on 2022-11-29 We have made it super easy to cancel SunPass subscription at the root to avoid any and all mediums "FL Dept. The aforementioned tips will mitigate future hassles regarding your SunPass account and potentially save numerous fines collectively with MDX, E-Pass, SunPass, and DMV registration renewal. For example, the United States Crops coil stamps, issued in 2006, have five designs with only one of the stamp designs bearing a plate number. Florida needs to use a different company. Anything you owe to SunPass is attached to your vehicle. Horrible costumer service, expensive, the express ways are under construction for decades, traffic bumper to bumper and the charge a repetitive charge. Incorporando la ltima tecnologa, this app se puede utilizar en todas las carreteras y casi todos los puentes con peajes a travs de la Florida. Thus, you were charged. You can select a category of our most common questions, or you may . Then I realized they are charging me for tolls I already paid from 2018. Can a SunPass customer receive a Toll-by-Plate invoice or collection notice? The system failed miserably out of the gate and failed to verify any information prior to sending the invoice and now Im supposed to believe competence will prevail? this app es un programa innovador de peaje prepagado del Estado de la Florida. You are better off paying the few extra cents at the toll gates. Sunpass is a total scam. Note that it usually takes about a week to receive your new registration. Customer service is nonexistent. I tried to activate my sunpass and it says my tag is associated with another account. Just enter your VIN and if there are any outstanding tolls, youll see them at the top. Although many collectors still collect coils in this format, a larger number of these collectors prefers the PNC5 format. A plate number coil (PNC) is a United States postage stamp with the number of the printing plate or plates printed on it. Do not use spaces or special characters when entering the license plate number. I bet you wait for epass for under five minutes and Sunpass takes over ten. Although most plate numbers are composed of just numbers, both a combination of letter and number may be used. Maybe not for you. If try to set up new account I get this when i add license plate--this plate attached to another account. Information about the Florida Department of Transportations Toll Relief program (starting January 1) can be found on this page:Toll Relief Program floridasturnpike.com. A lot of these toll areas cover SunPass but you should take care in distinguishing the lanes. Hello Francois. Tap on SunPass (subscription you wish to cancel). Perhaps you can call the car rental company youre thinking of renting the vehicle from, let them know you have outstanding toll fees, and ask about the rules regarding that. Their website said it takes 5-7 business days to arrive. Hello Sheldon. Is there any programs that will permit one to arrange payment arrangements and lift the stop registration? You'll see a list of merchants you've subscribed to. Again yes. The problems this could cause are nearly endless. If you dont pay your outstanding toll fees, the DMV may put your registration on hold which deters you from renewing your tags. SunPass accounts can be replenished with cash, check or debit cards at nearly 5,000 retail locations throughout Florida. However, when i go to register the car for my transponder, it says the plate number is already registered to another sunpass account Im not really sure what I can do about this. r/orlando . If you have toll questions or concerns, you can contact THEA using the Contact Us page of our website or by e-mailing us at [emailprotected]. He continued to tell me I must had made some kind of mistake??? I'm now waiting for a callback. Incorporating the latest technology, this app can be used on Florida's toll roads and most toll bridges. Its possible theyre being sent to a previous owner. Hello i own on my sunpass tolls is there any way i can be on some kind of payment plan to pay the remaining balance? I have never registered before. I could probably cross 10x an hour. I have no unpaid tools but yet sunpass still has a hold on my registration?!? To remove a registration hold, customers should call the number on their collections invoice. As long as the tolls have been paid and the VIN has been cleared with DMV, youre all set to renew online. The digits are quite small, and often hard to read because they are blurred by the halftone screen. JavaScript is disabled. What if my vehicle or license plate information has changed? Hello Jennifer. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings". Unpaid tolls to SunPass, or to any Florida toll company for that matter, will result in a future registration hold. Terrible customer service, they clearly hate their jobs, maybe their own life. Hello Michelle. Sunpass is the worst customer service experience I have ever had to deal with. Reach out directly to SunPass via Justuseapp. Am I SOL? Payment to the collection agency is due within 30 days of receiving the second collection notice. Is there somewhere I can look or someone I can speak with who can provide the details of how much money is owed to clear the registration? No excuses. Payment to the collection agency is due within 30 days. The Turnpike's TOLL-BY-PLATE (TBP) program is an option ONLY on the southern 47 miles of the Turnpike, where there are no tollbooths. Hello, Im doing my first tag, but I have been using many different paper tagand I ow a lot of tolls, will that hold my tag. I have had SunPass for years & switched to a SunPass Pro over a year ago. To cancel your SunPass subscription on PayPal, do the following: my a/c # is 18241596 transp. Bought a car a few months ago, with a new license plate, now im trying to put a sunpass transponder but it says "plate number is already associated with another SunPass account" If youre referring to the etags website, we wont recognize the out of state plates for registration. How does Toll-by-Plate Work? Who gets to put their website down for millions of users; public users and the fees are mandatory. Payments for collection agency invoices can be made at www.thea-tolls.com. The official subreddit about the City of Orlando and the surrounding communities of Central Florida. People should be fired for the inconvenience caused when this utility goes down. Also, it is important to remember that new license plates cost a one-time $225.00 charge above annual DMV fees, so there is an incentive to transfer an existing plate if the individuals have an existing one in their name to transfer to the new car. Q: I recently discovered my SunPass account was charged about $70 over the past four years for tolls in the Orlando area I did not incur on either car registered to the transponder on my account. #1. After years of using SunPass, I am so excited to have some customer service & better communication with E-Pass! In June 2007, I added my friends license plate number and car to my account. It's possible the other owner hasn't needed service or just nobody noticed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Enjoy the convenience of managing your this app account, anytime, just by downloading the app and logging in using the same Account, Transponder Number, or Username and Password established for online account management. If you find yourself faced with an unknown fine, dont stress too much. Wheres your stable billing address? Sunpass plate number is associated with another sunpass account. What is All-Electronic tolling? If you purchase another vehicle and obtain a new plate for that vehicle, it is unlikely this transaction would be impacted. So whenever the vehicle with that license plate number passed through, the tolls were charged to your transponder. Yes.You will need to clear them first so they dont keep your registration on hold. I understand a stop on a renewal, but I have a somewhat technical question! Hi I have a huge debt $750 I dont have enough, this debt was accrued during hurricane Irma also during a time of heavy construction and other inconveniences I have no interest in pointing the finger Just wanna settle the debt and with all things considered is it possible for me to make an offer to settle for less than $750? . I opened a dispute as I am 100% sure this was not a case of insufficient funds. While there are other factors such as condition and centering, the philatelic value of a PNC single or strip highly depends on its plate numbers with some plate numbers commanding higher catalog values due to their rarity and strong collector interest. $8 for less than a mile!!?? How do I cancel the unknown account so I can register one in my name? I pulled up my SunPass statement and it was definitely on the on-line bill & already paid. The new owner to which you are selling the vehicle wont be affected. Horrible! The plate number may be centered or, on some coil issues, located toward the right. You can use your SunPass transponder for a rental vehicle like another car. Its best to check with your local DMV. All tolls are paid and I havent gotten an update as to when ill be receiving my registration. 8. A plate number is a number printed in the margin of a sheet or roll of postage stamps, or on the stamp itself, which shows the printing plate used to print the stamps.. A plate number is the serial number of a printing plate. When this abuse is going to stop. Please visit the Account Upgrades page for more details. Toll-by-Plate 1-888-824-8655 Website: www.tollbyplate.com Collections 1-877-258-5205 Website www.thea-tolls.com If you have toll questions or concerns, you can contact THEA using the Contact Us page of our website or by e-mailing us at info@tampa-xway.com. Data design and analysis since 1984 8 y. Since youve already use our online service, please contact us at 1-800-633-5332 or send us an email at support@eTags.com for more specific information about your renewal request. Tampa Hillsborough Expressway Authority is an independent agency of the state, which provides innovative tolling transportation solutions to the Tampa Bay region. I am trying to look up my account on MDX so i could pay my fine but it says no record found. An MDX pass, meanwhile, encompasses the Miami-Dade Expressway. Bought a car a few months ago, with a new license plate, now im trying to put a sunpass transponder but it says "plate number is already associated with another SunPass account" r/orlando SunPass (little) scam The issue is they still have not renewed their registration (at which point the plate has to be turned in), so they are still using it. The plate number is on one stamp out of the number of stamps printed by a single revolution of rotary printing press used to print the stamps. Somebody should call the police or file a lawsuit against them because this is just stealing money from customers and this are millions of US dollar. Clearly it is the phantom car of Georg Ohm himself (b 1789) who has reinCARnated so as to enjoy the MS, the ultimate horseless carriage he has heard so much about. Their billing procedures are disconcerting; your bills (for the same day) are received out of order so you risk being late, It is impossible to reach anyone, and there is nothing you can do about it. A: When you updated your account online and added your friend's license plate, you apparently mistyped the license number by one digit. She also delete my active Vehicle & left the junked vehicle as active. I did not find the error until my friend received a new license plate in the mail and I called SunPass to update my account with the new information. hello, hi my birthday was a week ago.. i tried to renew my registration but it wouldnt let me do it online. When I switched to Pro, I had to call since there was not a way to cancel the old SunPass so THEY did all the updates to the account. That'd be $800/week if I did it for forty hours. I told him I don't have a new tag nor credit card info. What is my next step to receive my registration? Their FAQ page talks about partial payments, that may be able to help you. Use online account management to add a vehicle. The Lee Roy Selmon Expressway is a 15-mile all-electronic toll roadway that links Gandy Boulevard in South Tampa to Interstate 4, Interstate 75, and the community of Brandon in Hillsborough County. El that still cause a registration hold? They charge a reasonable charge for the toll then add on 250% in administrative charges. Seeing the plate from far away does not help identify the state in these days of multiple designs. #SunPass, @MYFDOT's innovative #Prepaid #Toll Program, will help you save time and money when #driving on our toll roads. of Transportation! Complete incompetency going on at Florida Dept. It is a physical and psychological abuse for working communities, these government south Miami is an abuse with the working class and low-income communities while they destroy our cars and charge $150 monthly for the low-income communities. Of course it is impossible to reach a human with SunPass with their "customer service" phone number. Waited 4 days for a"call back ' which they offer you as if it is a viable option which it is not, I still have an unresolved issue and no way to resolve it. Initially, saving PNC3s had been the practice adopted by many collectors and dealers alike and, therefore, not many early issues were saved in the longer format. To change your vehicle or license place information on the website, log in to your SunPass account, click "Transponders and Vehicles", then click "Edit" on the Vehicle section. Cancelling a subscription during a free trial may result in losing a free trial account. Not paying your tolls keep your registration on hold and you are required to pay them so you dont have problems later on. Cancel the SunPass subscription directly from your Justuseapp dashboard. I got the license plate from the DMV. Why is there an Administrative Fee? Can I get a new plate and pay the fees for the other vehicle after? Choose SunPass, then click "Uninstall". I am buying a vehicle private party and the current owner said there could be some issues with the registration because of outstanding unpaid tolls. Sunpass plate number is associated with another sunpass account. It is important to note that if payments even full payments are not received on time, individual tolls may be sent to a collection agency for payment. E-Pass only covers the Greater Orlando area, extending to Brevard, Volusia and Polk County. Required fields are marked *. You can do this by visiting eTags.com. You cannot use a SunPass Transponder that you already own or purchase a new one at a retail store . I have a stop registration on a vehicle. Because the Florida Department of Transportation enforces tolls across the board, youll need to assure complete compliance when paying your accounts. For urgent COVID info, see r/floridacoronavirus. REALLY?!? Help! This company is trash. In order to renew your registration you will need to pay any outstanding tolls as they might have your registration on hold. i have a sun pass that has money left on it and was to deactivate it as I don't need it now ??? The on-line statement shows the date & time of the transaction and it is the exact same as the paper invoice I received in the mail. Their device only works sometimes so expect to get additional invoices in the mail each month. You would have to contact Sunpass directly, many times they can offer a payment plan. These toll charges, plus any applicable administrative fees, will be billed to you through the car rental company. For urgent COVID info, see r/floridacoronavirus. !I WONDER HOW MANY PEOPLE ARE OUT THERE DRIVING WITH THE VEHICLE INVALID SIMPLY BECAUSE THEIR HIRING REQUIREMENTS ARE POOR!!!!! Also, in this example, the numbers on the left, known as micro-printing, usually denote the year the issue is copyrighted or printed and, therefore, should not be mistaken as the plate number. the license plate number is not on the account. Too many Florida drivers confuse E-Pass and MDX passes with SunPass. Hello Mark! Privacy Policy. What if I dont pay an invoice on time? Total fraud and rip off !! If you receive a Toll Enforcement Invoice, you can make a payment by mailing a check or money order made payable to FDOT or you can make a payment online at SunPass.com. **Pricing data is based on average subscription prices reported by Justuseapp.com users.. If you have unpaid fees on your vehicle, you may not be able to register or renew your registration until you cover those pending fees. Scan this QR code to download the app now. I was told the investigation would take 2-3 days and at that time I would receive an email with the findings. Received an errant toll invoice showing a motorcycle with supposedly my plate number in a grainy B&W photo from the middle of the afternoon. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To consolidate multiple transponders/minis on a single personal account call 1-888-TollFla (1-888-865-5352) for more information. Florida Vehicle Sales Tax: County Surtax, Buying Out Of State, & More, Vehicle Title Transfer And Registration After Divorce in Ohio, FL Road Trip: Guide To Titling And Registering Your Florida RV Online, 4 Reasons Your Connecticut Car Registration Is Denied And Resolutions, 4 Times You Must Transfer Car Title and Register Vehicle In Ohio, Never Leave This In Your Car: Flammables, Water Bottles, And More, How To Replace New York Car Registration Or Windshield Sticker, St-Patricks Day Driving Safety During The Biggest Drinking Weekend, https://www.sunpass.com/vector/invoices/TaxCollectorSearch.do?from=Home&locale=en_US, https://www.flhsmv.gov/toll-by-plate-information/. A SunPass customer can receive an invoice or collection notice if: If a customer is a SunPass account holder and receives a Toll-by-Plate invoice, please call the number on the invoice. Unfortunately, many drivers encounter unpaid tolls all the time, having not known outstanding violations were tied to their name. Where do I send the trans and close my account? Visit the Drivers License Checker to find out whether you could renew it or not. Instead, contact this office by phone or in writing. Privacy Policy. This is the user agreement. Problem is I dont own a motorcycle, havent been to FL in over 20 years, the plate in question is registered to a car, and I live over 10 hours from where the toll billing took placeand was at work on the day in question for a law enforcement agency in my home state! Hello, My car was totaled then i got a new car and new tag. Click on "SunPass" or "FL Dept. Hello. Hello Lanette. I did a chat with Sun Pass and it was confirmed I bought one and they processed it. And this is based on having a RENEWAL STOP in effect right now or currentlykey note! SunPass customers are required, according to the customer agreement, to check and update their account information frequently and to make sure it is correct, said Sonyha Rodriguez-Miller, Floridas Turnpike spokeswoman. Back taxes and penalties from an old tag typically would not impact a new plate assigned to a new VIN, however, some suspensions and and tickets can affect the owners drivers license which may affect the ability to obtain a new plate. The combination of state and plate number are unique. Tesla confirmed they do not keep track of the plates though. Account number:79850932. this app is the Florida Department of Transportation's innovative Prepaid Toll Program. I owe tolls on a tag and I was wondering if I can transfer a new tag that I have to that vehicle while I pay off what I have on the other tag. Your real card info stays hidden. There is a note here: Sales Locations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Bitter, rude people. Nothing sends a message like hitting someone in the wallet!

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