Great cover at great price. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. Cover your car with us and join the 2 million people like you we're already looking after. Calling from Canada: +1 819 780 0639 - Monday - Friday: 8.30am - 8pm. Prices from just 219. Change your destination, move your travel dates or, Use our online live chat for a quick solution, Starting a claim is simple and fast with My Staysure, Friends and family save 20% on their first policy, Upgrade your level of cover from Basic to Comprehensive, Upgrade your policy from Single Trip to Annual Multi-Trip, Add optional extras to your policy at any time*. Log into your My Staysure account to make changes to your marketing preferences. Simply complete your details in the form below and a member of our team will be in touch. UK and Ireland claims only. Skip to main content. - Monday - Friday: 8.30am - 8pm Allegany Insurance Group. (Madrid), Espaa. Reasonable additional travelling and accommodation expenses necessarily incurred to reach your overseas destination or to return to the United Kingdom by the most direct route. Search Insurance Carriers. CSA Claims. Britannia House, With customer experience (CX) transforming so rapidly Adjusters expertise on complex third-party property damage claim helps secure contract extension. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Or if calling from outside the UK +44 1604 552 860. How long do I have to make a claim? : +49 (0)89 244455270 Fax. Staysure Expat Claims 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 email: info@csal.co.uk / www.csal.co.uk Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. Website. 2023 All Rights Reserved | Find the contact details including Staysure Complaints email & phone number with Resolver. You cannot add new travellers to your policy. By clicking Submit you agree to receive email from Davies. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. There are a number of ways you can register your complaint: By telephone: Customer Services on 0800 652 9957 By e-mail: complaints@staysure.co.uk In writing: The Complaints Team Staysure Britannia House 3-5 Rushmills Business Park Bedford Road, Northampton NN4 7YB We will always try to resolve the issue within 3 days, but if not, we will Log into your My Staysure account to find your quotes, current policies and past policies youve held with us. 1-877-365-8693 1-877-365-8693. report claim. 878 0 obj <> endobj If the intended departure of your first outward or final inward journey is delayed as a result of one of the reasons listed in your policy wording, or abandonment of your trip if you are delayed for more than 12 hours. If you are claiming for anything not mentioned within this policy wording booklet - please visit staysure.co.uk/claims All claims (excluding the below) 01403 288 410 or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses . Claims for emergency medical treatment, and for additional expenses such as extra accommodation and travel costs. https://www . If youd prefer to speak to a member of the team on, please call us on: *10% of new customers paid 219 or less Jul - Dec '22. Staysure is a trading name of TICORP Limited. Bedford Road, Submit your details Submit a claim enquiry via our contact form. Failure to contact Staysure Assistance may mean that we are not able to provide cover or we may reduce the amount we pay for your medical treatment, or additional travel expenses. 9:00am - 5:30pm . Davies Group Limited, P.O Box 2801, STOKE-ON-TRENT, ST4 9DN. Call our contact centre on +34 952 010 057. Contact Allstate customer service to get the answers you need, when you need them. info@csal.co.uk - 01702 427241. You can find all the information you need to make a claim in your My Staysure account. Keeping it personal with tech-driven, people-centred claims solutions, tailored to you, Our global team of more than 5,500 professionals operate across the UK, Ireland, the US, Canada & Bermuda. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Claim Enquiries. Get a Quote today. Were dealing with a significant increase in claims right now. +1 844 780 0639 Calling from the rest of the world? n 71 Edifcio D 2 Dt, Queluz de Baixo Isla Graciosa, 1 Staysure claims can be made over the phone to their emergency or general claims line or via their online claims process. Diabolical. Customer Services Manager, If you need to make a claim - please see page 46 for our claims procedures. Monday to Friday: 8:30am 8pm Davies Group Ltd. | read more. If you have any queries in the meantime please don't hesitate to contact us on customer.care@davies-group.com or call on 0344 856 2015. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. *Excess Waiver and Single Item Cover can only be added to your policy within the cooling-off period (within 14 days of taking your policy out). If you have a medical emergency and need our help while you're away, you can call our 24/7 Medical Emergency Helpline on the numbers below. Where you have a valid claim and your medical expenses exceed 350 we will look to settle the . Northampton, NN4 7YB. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Pick and choose how youd like to hear from us e.g. Available 24/7. If you need more help, please visit our FAQ Help Centre. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv 4. Excess Waiver and Single Item Cover can only be added to your policy within the cooling-off period (within 14 days of taking your policy out). 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD. You'll need your validation certificate and any documents that support your claim. We'd like to hear from you. When the Claim Form is received we aim to process it in five working days. . Digital solution slashes claim lifecycles in half and delivers memorable customer experience. Why Staysure; Blog; Claims; Help and Support. Setting up your account takes just a few minutes to do. Company number: 06479822 | Registered address: 5th Floor, 20 Gracechurch Street, London . Alternatviely please feel free to use the contact form and a member of our team will be in touch. Please indicate how you purchased your travel insurance to display phone number My insurance is part of my group benefits plan Canada/U.S. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Industry-leading virtual reality training. To ensure you contact the correct team, please select how you purchased your travel insurance policy: Directly with AXA Through your travel company, bank, or another provider We paid out over 23 million in claims to over 30,000 customers between January-August 2022. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Select your location and related market below and a member of our team will be in touch. Between January and August 2022, we settled over 30,000 claims and paid out over 23 million. AXA works with a number of partners to underwrite insurance products in the UK and across the world, and each product has its own Customer Service and Claims team. It's quick and easy to submit your claim online. You, or someone on your behalf, should contact us within 48 hours if you have been admitted to hospital. Staysure Claims 308 -314 London Road, Hadleigh, Benfleet, Essex SS7 2DD Tel: 01403 288410 Fax: 01702 427173 email: info@csal.co.uk / www.csal.co.uk Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. Consiglieri Park Estrada Consiglieri Pedroso, Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Calling from outside the UK: +44 1403 288 414 Staysure Support. If you require another copy of your policy, have lost, or have not received your documentation, please email edocs@allclearinsurance.com office: Av. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. You have 21 days to contact the Doctor about arrangements for you to see the report. Get a car quote Your saved car quote. Calling from the UK: 01403 288 414. endstream endobj startxref Please enable it to continue. Staysure travel insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. . Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Well need this information to check your policy and begin to process your claim. For existing esure Car Insurance customers, when you, or anyone permanently living in the same residential address as you insures additional cars with us direct online we'll discount each new policy by 10%*. With comprehensive cover, you will also receive legal and personal liability cover. Travel Insurance 0800 033 4902 Sales Team 01604 552925 Customer Services Opening Times My Staysure Everything you need, on any device Change your destination, move your travel dates or upgrade your policy, My Staysure is always there. The claim department is unprofessional when call it took almost an hour for someone to answer your call at which they took your contact number and promise to call back in 72 hours. hb```urbB eaX0tNPdvLMGCI^$yQAah@6l`,G2)q03aa\Qm*k9s620Z;1\d8 1J_Zm(wn D +,] We're so passionate about covering pre-existing conditions that we're now . Before making a claim, please check that you have the following information ready: For cancellation claims youll need copies of: If your flight has been cancelled, youll first need to contact the airline, tour operator or travel agent you booked your flights with to claim a refund. Do you agree with Staysure Travel Insurance's 4-star rating? Find out about the company and our high-performance agency, coinsurance and single-risk solutions. Available 24/7, from anywhere in the world, on any device, its the easiest way to view your documents or to make any changes. (3) Direct online sales only. I waited 72 hours and 3 weeks later still waiting for that callback, I am advising the public take a look at the reviews they are real avoid avoid this company . If you are looking for an update on your claim, You can contact the following for updates based on the claim type: Claim Type: Telephone Number: Email Address: Website: Cancellation : 01403 288 410: N/A: Get started Already got an account? . This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Money Savers; . This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. - Sunday: 10am - 4pm. Youll be able to view, download and print any documents you need for your trip away. Staysure's cruise travel insurance policy covers both international and domestic cruises for medical treatment and repatriation, cancellation and curtailment and lost baggage and possession claims. Submit a claim enquiry via our contact form. 11.00. You can make simple changes to your medical conditions online. Great Lakes Insurance (Home Office) 3205 Peach Street. Simply complete your details in the form below and a member of our team will be in touch. Staysure Expat, Find Staysure in Northampton, NN4. We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and The Personal Finance Awards. 3. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Opening times: Monday to Friday 8.30am - 5.30pm (excluding bank holidays) Switchboard For anything else contact our Switchboard who will help, they may ask for a policy or claim number when you call. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Company number: 06479822 | For further details about how your information will be used, please visit our Privacy Policy and Terms and Conditions. For all other enquiries, please call 01708 339026. Erie, PA 16508. Great Lakes: Specialty insurance solution provider backed by Munich Re. Log in All in one place Easy access to all your quotes, policies and documents We use cookies on our website. Submit a request Sign in Staysure Support; Claims; . Staysure is a trading name of TICORP Limited. Opening Times. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. 0 24/7 Outside UK: +44 1403 289 161 Within the USA and Canada: +1 833 780 0661 By email or post By email (response within 48 hours) expat@staysure.com By post Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB Complaints For complaints regarding the policy sale and service Sun. Read 100 reviews, get contact details, photos, opening times and map directions. By continuing to browse this site, you give consent for cookies to be used. Annual Multi Trip Insurance. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Saturday: 9am 5:30pm Speak to our claims team if your travel provider/airline/credit card company can't offer you a refund. 919 0 obj <>stream telephone, email, post or via SMS. This site requires JavaScript to function properly. Sunday: 10am 4pm Registered office: Britannia House, 3-5 Rushmills business park, Bedford Road, Northampton, NN4 7YB. Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. Telephone Hours (UK Time) Mon - Fri: 8:30am - 8pm ; Sat: 9am - 5:30pm; . If you need to make a claim on your insurance, please start by checking your Validation Certificate to confirm your policy number. Please enable it to continue. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Policy number Date of issue D D M M Y Y Y Y Destination . Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). endstream endobj 879 0 obj <. Read 100 reviews, get contact details, photos, opening times and map directions. If you want to claim for multiple sections of the policy (eg: cancellation, and lost of baggage) you have to phone a specific number, which directs you to their website. Pre-existing medical conditions. 24 April 2023 and the chat line gave me the telephone number. How to make a complaint | Staysure Claims Help and Support Login Get a Quote Travel Insurance Why Staysure Blog 0800 054 2267 Sales Team 01604 552925 Customer Services Opening Times Staysure Complaints Our approach to your feedback and how to make a complaint Unhappy with your Staysure experience? 4.95. 1) Check your policy documents: Check the details of your policy to see if the facts fit the reason for the rejection. By clicking Submit you agree to receive email from Davies. If you need more help, please visit our FAQ Help Centre. hbbd```b``3@$dL` We're proud to be specialists in covering pre-existing conditions. UK and Ireland claims only. Registered . Calling from outside the UK: +44 1403 288 414 Calling from USA: +1 844 780 0639 Calling from Canada: +1 819 780 0639 Calling from the UK: 01403 288 414 How do I find more help? Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Calling from USA: +1 844 780 0639 . read more. Never had to claim as yet but confident they would be helpful if we did. If you would prefer you can contact our customer services team on 0333 006 8033 Or if calling from outside the UK +44 1604 210 845 Opening Hours - Monday - Friday: 8.30am - 8pm - Saturday: 9am - 5.30pm - Sunday: 10am - 4pm Bank Holiday Opening Hours: This site requires JavaScript to function properly. . This information will vary depending on the type of claim you are making. You're in good company. . Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Search for Insurance - Other near you on Yell. Please note this section of cover is only included with Comprehensive policies. Before calling, you should contact your travel agent and/or airline to seek a refund or to move your trip. This can help put your mind at ease to check youre covered and to confirm the information youll need to provide us with. Sat. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. 28703 San Sebastin de los Reyes Reasonable additional travelling and accommodation expenses necessarily incurred to reach your overseas destination or to return to the United Kingdom by the most direct route. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. Have questions regarding a policy, claim, or bill? Registered office: Britannia House, 3-5 Rushmills business park, Bedford Road, Northampton, NN4 7YB. The theft, loss or damage to baggage, money, clothing, personal effects (excluding golf equipment, winter sports equipment, ski pass, and valuables) and other articles which belong to you (or for which you are legally responsible) which are worn, used or carried by you during a trip, excluding any vehicle, caravan or trailer. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Staysure Expat Claims 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 email: info@csal.co.uk / www.csal.co.uk Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent When the Claim Form is received we aim to process it in five working days. Call our Expat Travel Insurance Claims team on: +44 1403 289 162, At Staysure.com we recognise that your personal circumstances may alter after the purchase of your insurance. Staysure is a trading name of TICORP Limited. Adirondack Insurance. From the USA and Canada call toll-free on: +1 877 324 0460 From Mexico call: +1 819 780 0644 To make a claim on a policy beginning with either TA or TC For non-emergency claims, here's how to get in touch if your policy number starts with the letters TA or TC. Staysure contact info: Phone number: +44 8082812173 Website: www.staysure.co.uk What does Staysure do? . Reset Search. Sat. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. kath.mainon@davies-group.com Peter Haran CEO - Claims Solutions, Ireland peter.haran@davies-group.com Lesley Johnson Chief Operating Officer - Casualty and Motor, including VRG lesley.johnson@davies-group.com Russell Crewe Chief Operating Officer - Property russell.crewe@davies-group.com Rhys Williams Chief Growth Officer If you need to make a claim for the loss, theft or damage of your baggage, you'll need documentation to support your claim. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Were here to help make your claim journey as easy and stress-free as possible. We will pay up to 50 after the initial 24 hours (up to a total of 150 after 48 hours) if your baggage is certified by the carrier to have been lost, or misplaced on the outward journey of a trip. 1. Travel with confidence with award-winning Travel Insurance for your next break. Staysure Customer Service Team - Staysure Sales Team 01604 552925 Customer Services Opening Times Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. Before you claim Before you contact us, you'll need to have the following to hand to help you submit your claim: Your Validation Certificate so you have your policy number to hand. Claims Solutions Legal Solutions Insurance Services Consulting Technology About Davies All. DrFeM@$/ ,R fL> m'd :fFHI 2`/UT&3_ `An Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Once complete please email the Form (s) to: info@csal.co.uk along with copies of any supporting documents. Locations; Great Lakes Insurance SE Customers; . If youre unsuccessful with your claim, and you paid by credit card, you may be able to retrieve lost costs from your credit card company. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Log in Log in Staysure complaints. 1-800-255-7828 1-800-255-7828. report claim. If changes include increases to your original trip duration, or you move your trip to a later date, there may be an additional fee to increase your levels of cover. ERGO Seguros de Viaje Cancellation applies for booked trips taking place within the period of cover that you are forced to cancel and of which you were unaware at the time you booked your trip or purchased the cover (whichever is later). %PDF-1.6 % By clicking submit, you consent to allow Davies to store and process the personal information submitted to provide you with the information requested. We appreciate your patience as we continue to help as many people as we can. Contact. * (1) Discount excludes Optional Extras. Travel with confidence with award-winning Travel Insurance for your next break. I have been waiting since the end of June. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Staysure travel insurance: how can I claim? Yes, you can do this easily on your My Staysure account. To make a claim relating to cancellation, call 01403 288 410. Check out what 269,028 people have written so far, and share your own experience. Opening times. Get in touch How we've helped our clients Digital solution slashes claim lifecycles in half and delivers memorable customer experience Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Please contact us directly by using the details provided. Available 24/7, it's the easiest way to view your documents or to make any changes. Making a claim on your policy - Staysure Support Staysure Support Claims Making a claim on your policy Making a claim on your policy How do I make a claim? If you already have your policy details to hand, you can also visit our. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Watch our short film featuring two Staysure customers, Denise and her husband Michael, and how Staysure helped them when an accident meant that their holida. This company should not be allowed to trade as they are incompetent, very easy to sign up for the insurance, as the positive reviews report, but you will not get any customer service if you log a claim. Excludes esure Flex policies. I am claiming for more than one of the reasons listed above, Your travel insurance policy number (youll find this on your Validation Certificate), Digital copies/photos of receipts or other documents to support your claim, A copy of your positive COVID-19 test result, if your claim is COVID-19 related. The excess amount is shown under each section in the table of benefits in your policy wording. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. You can also amend any misspellings, and correct ages, for anyone named on the policy. Date of experience: April 23, 2023. . You can select the Newsletters you wish to receive. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. We've covered over 7 million people so far with insurance and have over 15 years' experience. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Davies indicated they "hoped" to settle claims 22 September, that date is now well past. We sell direct to consumer, direct to business and through partnerships with leading brands. Opening Times. If you have multiple claims, or you'd just rather speak to someone over the phone, you can call our Claims team on 01403 288 410. Telephone calls to Staysure line - oh wrong number but no help given or offered. For medical emergencies abroad call (+44) 1403 288 414 or +1 844 780 0639 in America and Canada. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. If you want to claim for cancellations however, you need to fill in a paper form and post it to them! Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Staysure is a trading name of TICORP Limited. Av. We enhance our service with technology to deliver cost and time savings to our customers. . Find Staysure in Northampton, NN4. Does anyone actually work in any of the companies Staysure seems to layer itself with? | Read 220,881-220,891 Reviews out of 220,891 Either a) the immediate direct early return from your trip to your home country, or b) being a hospital in-patient outside your home country for a period in excess of 48 hours. Car insurance. This form can also be used for passport claims. The Davies telephone number rings and rings but no-on ever answers. To process your claim, well ask for supporting information from you such as receipts and other documents. Phone number: 01604 210845 . Annual travel insurance for every journey with a choice of cover and benefits including ski. The following claims can't be submitted online. Staysure is a trading name of TICORP Limited. Contact details for all offices are below. Claiming on your Expat Travel Insurance is straight-forward and we like to try and make it as stress-free as possible for you. Registered address: 5thFloor, 20 Gracechurch Street, London, United Kingdom, EC3V 0BG Its important to contact us as soon as possible about your claim. Get in touch with us if youd like to make multiple changes to your policy. Claims. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Georgia. This site requires JavaScript to function properly. Online Submit your claim or retrieve an existing claim online Claim here By phone Staysure is a trading name of TICORP Limited. Calling from the USA or Canada? Can I claim on behalf of someone else who has a policy? You can expect to hear from us within 5 working days of submitting your claim. If you'd prefer to speak to a member of the team on, please call us on: 903 0 obj <>/Filter/FlateDecode/ID[<01E587B3B8DEA44B9D543C681C3BB2BD>]/Index[878 42]/Info 877 0 R/Length 122/Prev 278748/Root 879 0 R/Size 920/Type/XRef/W[1 3 1]>>stream After all, having something go wrong on your holiday is bad enough without worrying about your claim. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Youll need to contact a member of our team if any of the following statements apply to any travellers on your policy: Log into your My Staysure account and youll be able to add most optional extras to your policy at any time, without having to pay an admin fee. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Call our UK contact centres free. You can find all the information you need to make a claim in your My Staysure account. The young lady who took . New rules state that an insurance company can't reject your claim if you. Staysure is a trading name of TICORP Limited.

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