Have questions about your order? Gift Guide. High quality kitchen tools at an exceptional value. Please check your entries and try again. When you have confirmed that all of the information on this page is correct, click on the "Place Order" button next to your order total. If you are located in the USA, kindly address your return to: Please include a letter containing your full name, address, phone number and e-mail address with a brief description of the issue on a letter size sheet of paper. Pick your own shipping method. consequential damages, so the above limitation or exclusion may not apply to you. By clicking Sign Up, you are agreeing to our. Enter the order number and email. HENCKELS cookware has a lifetime warranty against manufacturers defects. See your order even if you are not a registered user. Get Up To 60% Off $200.00 $159.99 Earn 159 points in our free Rewards Program. ZWILLING J.A. Henckels knives have a lifetime warranty. If your order was canceled, please be advised that a charge may appear on your account. In Stock MANUFACTURER DIRECT Ships within 1-2 days (776) Write a review Description WebSeries; MIYABI Birchwood SG2 5000MCD; MIYABI Kaizen II 5000FCD; MIYABI Evolution 400FC; MIYABI Kaizen 5000DP; MIYABI Koh 400FC; MIYABI Black 5000MCD67; You will then be asked for your billing and shipping address. You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. Our warranty does not apply to speculators or to any higher resale prices of our knives. Cookware Purchase The warranty may only cover the first owner and so effectively, the lifetime is limited to the period it is owned by the initial buyer. If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. Hi Mark, Regarding the warranty you can contact Lodge themselves or the company from which it was bought for whether its covered or not. HENCKELS will refund the purchase price and delivery charge. 3. Packages which are refused or returned to sender. Under the lifetime warranty, ZWILLING will repair your item where possible, or replace it on a like for like basis. We aim to get your goods to you in the shortest amount of time and in the most cost effective way. We're happy to help. See your order even if you are not a registered user. In the interest of safety, Browse the Zwilling Pro and Four Star knife ranges and even Zwilling Bob Kramer Knives and get Free 2-Day Shipping on cutlery orders over $49. to the address below. We're happy to help. For both your security and ours, we use a third party company to verify all of our online payments. If you have any additional questions, please contact Customer Service at 1 (914) Free shipping offers are valid on standard shipping for orders placed at zwilling.com/ca with a specified minimum purchase. What should have been a positive experience, investing in high-quality kitchenware, has turned into a frustrating ordeal. Error! For any questions concerning warranty please click here. Some States do not allow the exclusion or limitation of incidental or Learn More $349.99 Earn 349 points in our free Rewards Program. Mother's Day We're happy to help. Click here to switch your Some States do not allow limitations on how long Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. This will help you to keep track of all of amazing products that will make your cooking experience even better. Customer service are available Mon Fri, 9am to 4pm. Henckels Knives and Cookware at Cutlery and More. The offer may only apply to certain price points or select products. By using the website, the visitor agrees to the use of cookies unless the user changes the settings in the web browser themselves to disable the cookies. Have questions about your order? from cutting through the outer box or padded envelope in which they are mailed. Cookware Purchase Bob Kramer is no longer offering this service. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. A $44 Value! ZWILLING Sharpening Service Knife Aid Professional Knife Sharpening by Mail, 7 knives Easy, Fast, Reliable Knife Maintenance Restore your knives razor-sharp edges Easy mail in process with prepaid envelopes Knives are insured and tracked 7 knives (4 More options) ADD TO CART 4 interest-free payments of $22.25. Id appreciate your help. Please include a letter containing your full name, address, phone number and e-mail address with a brief description of the issue on a letter size sheet of paper. WebAttn: Warranty Department ZWILLING J.A. your product. Additionally, to comply with Canadian Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. Offers may not be valid at ZWILLING Stores. Henckels product. chips in your floor tiles, marks on your bench or similar, nor transportation for the warranty service, or other consequential damages. SHOP NOW, Gift With Any HENCKELS To place and complete your order effectively and to answer enquiries fully, ZWILLING stores certain information about you. The Bob Kramer by ZWILLING J.A. Whether or not you register your product(s) will have no effect on your warranty rights. Click the "Apply" button on the right side of the page. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570 *Please allow 12 weeks for the inspection process and return delivery of your product. WebAttn: Warranty Department ZWILLING J.A. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace your product. Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. Some promotional offers may not be combined with other offers. Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. To comply with U.S. You can contact them by phone on 1 (800) 777-4308. Free 4-Piece Set of Pan Protectors. You will receive e-mail confirmations both when your order is received as well as when your order is shipped. Their warranty states that they will repair or replace products that are defective and have been used and cared for following the companys use and care instructions. The limit of cover stops at overheating or any use contrary to their care instructions, however. You can find more information about the processing of your data in our privacy policy. Please allow two weeks for your return to be processed. Do Not Sell My Personal Information When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. Pack and seal your return securely, in the original carton and packaging, and include the return form. Offers may be used only once unless otherwise specified. Zwilling.com will accept your return by mail for unused items only. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Please turn it on so that you can experience the full capabilities of this site. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. If your item is discontinued or out of stock, you will receive a replacement of equal value. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Have questions about your order? Be the first to know about promotions, competitions and new products and also get exclusive discount codes to use in the online shop. We're happy to help. In your request, please include a subject line that states CA Shine the Light Request, state that you are a California resident, and provide a current California address for our response. WebZWILLING Pro 10-pc, Block Set with 17.5" Stainless Magnetic Knife Bar 4.9 (30) $999.99 + ZWILLING Four Star 2-pc, "The Must Haves" Knife Set 4.9 (93) $149.99 + ZWILLING Provide your account email address to receive an email to reset your password. This warranty gives you specific Sending in photos to prove the damage is a great way to speed up the claims process and help ensure you get new cookware as quickly as possible. Join the mailing list to be first to know about sales, events & new arrivals. SHOP NOW. At times, some credit cards may not be authorized for purchases outside of their issued country. The date that you purchased your product. For any questions concerning warranty pleaseclick here. If you purchased your product from an online marketplace purchased from unauthorized sellers are not covered by this warranty. Since 1731- Beauty tools of excellent quality and design. I have a Lodge cooking pan that has the enamel coating chipped on the side, and is rusting where the cast iron is showing. WebThis webpage is for product registration only. The lifetime guarantee for its cast iron cookware covers the original owner, whether the cookware item was a gift or self-purchased. There are some exclusions to the warranty, such as normal wear and tear on the product, accidents caused by fire or flood, and deterioration or metal separation that was caused due to exposure to very high heat. SHOP NOW, Gift With Any HENCKELS WebShop Zwilling J.A. They have a list of exclusions see the link to download the warranty in the Info Sources section below. What they dont cover: Any damage that doesnt come under normal household use and cared for according to the instructions. Your browser's Javascript functionality is turned off. We cannot apply a promotion to a previous purchase. Some people balk at the higher price on Le Creuset products, but the products are covered by warranty. SHOP NOW, Gift With Any HENCKELS Already have an account? Since 1731 - German home kitchen products. Iconic cast iron and ceramic cookware rooted in France. Once you applied the promotion to your order, the prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL. WebContact Form Call or Text Us at: 646-466-2556 MON - FRI: 9AM-5PM (EST) Official ZWILLING J.A. Contact Bker: 1-800-835-6433. When you buy ZWILLING, you know your product is covered for any faults during the lifetime of the product. You can find more information about the processing of your data in our. If your product arrives faulty or damaged ZWILLING J.A. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Whether or not you register your product(s) will have no effect on your warranty rights. Please be kind enough to address the return to: Attn: Warranty Department ZWILLING J.A. A $44 Value! In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. We will credit you for those returns, accompanied by an original receipt, received within 60 days of the purchase for the price paid in the original form of payment. All received returns will be processed as a return and a refund will be issued back to the original form of payment. We do not offer repairs of any kind. Its best to have the receipt, and I note it does say that in their warranty document, but if you explain the circumstances it may not be necessary.You could try phoning on 423 837 7181 but they now have this contact form, which has an option to upload a photo to explain your issue.If you decide to continue using it, give it a good clean to remove the rust and then oil it to seal it to prevent further rusting.The company has this to say about rust developing around the rim of enamelled cast iron:Should rust develop, we recommend cleaning with a nylon sponge and dish detergent and dry thoroughly. Standard shipping is not available in AK, HI. If the item you returned is out of stock or discontinued, we will offer you a comparative item in quality and cost. Zwilling is the parent company and US customers can refer to its warranty. We will also refund the purchase price together with delivery charge for any product that develops a fault within a period of 1 year from delivery (other than due to normal wear and tear, failure to follow instructions or misuse). Thats not something to get too concerned about as people dont usually trade secondhand cookware or expect cover for secondhand cookware. Sometimes theyre not online and it requires you to contact customer service. applicable to products, including implied warranties of merchantability or fitness for a particular purpose, You can return them to the point of sale. They do not cover damage that the user caused by mishandling the cookware when using it. Before mailing in your product to Zwilling in connection with your warranty claim request, please review the information below to ensure the safe return of your product. DATA If the product is defective or breaks through normal household use where care instructions have been followed, the company is happy to replace it. WebThis webpage is for product registration only. We recommend rubbing a small amount of cooking oil around the rim to create a seal and prevent rust from re-appearing. Since 1731 - German home kitchen products. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. You cant claim the cost of repairing or replacing affected property, e.g. Provide your account email address to receive an email to reset your password. breach of contract or strict liability. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. If your item is discontinued or out of stock, you will receive a replacement of equal value. All ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. See your order even if you are not a registered user. 10 Pros And Cons Of Slow Cooker Liners [+ Alternatives], Xtrema Cookware: 100% Ceramic [What To Like Or Not], GreenPan Ceramic Designs [Which Ones For You? Please allow 4-6 weeks for delivery of your replacement item/s. On Select Products With the right care, our knives can often last a lifetime. Youll find that most cookware companies will offer a limited lifetime warranty. You can find more information about the processing of your data in our. If your item is damaged during repair, it will no longer qualify for warranty. Please include a letter containing your SHOP NOW, To sign up to zwilling.com please visit My Account. Gift Guide. WebAttn: Warranty Department ZWILLING J.A. Please check your entries and try again. $150. This refund may take up to 3-5 business days to post. There are no warranties which extend beyond those stated herein. WebCreate an account. Enter the order number and email. It covers the item to be free from defects and lasts from the purchase date for the entire lifetime of the product in terms of the original owner. Please note that you are responsible for any costs incurred in mailing items to Zwilling Care tips from professionals. If you forget your password you can click on the forgot password link on the account sign in page. Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount. WebExtend warranty to 5 years. Free 4-Piece Set of Pan Protectors. Is a warranty the same as a guarantee? Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility. Ive put this together for your benefit with the best information available at the time. Premium stainless steel cookware from Belgium to your kitchen. Just follow the prompts in the simple checkout process. Your browser's Javascript functionality is turned off. If you cannot get your order to go through, please try PayPal. Zwilling J.A. HENCKELS purchase. Henckels, LLC (Zwilling) warrants to the initial purchaser that Zwilling products will be free of defects in material and workmanship from the date of purchase for as long as said purchaser owns the product. Please check your entries and try again. 5. The following restrictions apply: To qualify for a specific promotion, your order must be placed during the specified promotion period. 2. Please allow 12 weeks for the inspection process and return delivery of your item. or. If you have an item that you really want but you can't decide, add it to your wishlist. Error! ZWILLING J.A Henckels will be responsible to pay to ship your replacement order to you. Any implied warranties that may be Please turn it on so that you can experience the full capabilities of this site. Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. Click Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. Please click here to print your online return form: Properly mark your return form with the item/s being returned and the reason for your return. Culinary Insider program terms and conditions. We offer free delivery on all orders over the value of $99 or a flat rate of $15 for all other orders. Provide your account email address to receive an email to reset your password. Dismiss. Final sale merchandise including merchandise sold with visual imperfections, may not be returned or exchanged. What does it mean to have a lifetime warranty? SUBJECT TO THE EXCLUSIONS, ALL PRODUCTS FROM THE ZWILLING GROUP BRANDS HAVE A LIFETIME WARRANTY. However, please note that our warranty does not cover wear from normal use, or any damage resulting from use other than the intended purpose of the item. Also on this page, you can enter any vouchers codes or amend the products you have chosen. Henckels Warranty. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Delivery charges will differ so please check before you order. Please provide the purchase date when inquiring about a warranty claim. They will be able to help with any warranty questions.