Only purchases which are made in HKD or converted into HKD when posted can be offset by using the "Pay with RC" function. With the Magnetic Secure Transmission (MST) technology, merchant that does not equipped with contactless card terminal can still accept Samsung Pay. The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. Update your operating system, web browser and HSBC HK Mobile Banking app to their latest versions to keep them secure. Therefore, you are advised to make careful consideration before making any early repayment decision. If you have any difficulty in repaying any amount outstanding under the Spending Instalment Plan, you should notify us as soon as possible. However, occasionally you may be required to connect to the internet, for example after a device restart. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. Once Mobile Security Key is activated, your physical Security Device will be deactivated immediately. a laptop, tablet etc.) Follow the on-screen instruction and hold your device close to the payment terminal. It's easy to share your ideas, stay informed and join the conversation. Please contact us immediately for assistance. Do I need to visit the merchant outlet in order to use "Pay with RC"? After replying, please check if the transaction has been completed. List of acceptable address verification: Rates bill (valid for current year) Utility bill - including satellite TV or landline phone (dated within last four months) Credit card bill/statement from non-HSBC or HSBC Group companies (dated within the last four months) Other than that, you can also see the last Apple Pay transaction made via your device under your card in Wallet. Find out moreabout how you can upgrade to this new feature. How can I register or update my mobile number? For more details, please speak with your telecommunication service provider. Launch the Samsung Pay App. There's no need to go into a branch. Since settling foreign currency transactions in the currency of the credit card may involve a higher cost, customers are reminded to make enquiries directly through the merchants or online stores for the foreign currency exchange rates and the percentage of handling fees to be applied before the transactions are settled. Can I use Google Pay with a rooted device? For more details please read our Cookie Policy. If your application is successful,an SMS/email/letter notification will be sent to you. There is not a "default" card setting in Samsung Pay. How long does it take to process my lost/stolen credit card report and issue my replacement card? You can also make in-app purchases in app where Apple Pay is provided as a payment option. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". For details please visit https://findmymobile.samsung.com. Can I still request a Security Device if I'm unable to use Mobile Secure Key? Please call uson(852) 2233 3000 todiscuss your options. Open the email and find the verification code. You must have the below to use Google Pay: 1) An NFC capable Android? If you have a business, you might like to explore our page on how to build a cyber-aware business. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. Once your plastic card are reported loss, you will not be able to continue to use Apple Pay with this card. You can only view your registration records on the device with which you use to register the offer. All you need to do is make sure HSBC have your up-to-date contact details. Can I request a replacement? Do not disclose your verification codes to third parties. do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. No Verified by Visa is an important part of keeping you safe when using your card online so it isn't optional. I want to register an offer with two of my credit cards. If you can't confirm your purchases using the SMS option, we've introduced a new card reader option. You will see a change to the URL address bar area at the top of your browser when you visit the secure sessions in the HSBC website (indicated by "https://" at the beginning of the URL). Can I switch back to my physical Security Device if I don't like using Mobile Secure Key? We use cookies to give you the best possible experience on our website. It's similar to the physical device but integrated into the HSBC Malaysia Mobile Banking app. You can find more tips on our cyber security and fraud hub. Which HSBC credit card can I use to apply for Google Pay? Enter a 6-digit PIN code of your choice and press the yellow button. It's safe to dispose or recycle it. To generate security code, enter the transaction verification number on your device with the last 4 digits (numbers only) of the payees account or card number, followed by the transfer amount including cent. Listening to what you have to say about services matters to us. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Scenario: payee/beneficiary account number/bill reference number less than 8 digits. You are advised to bring your HSBC plastic card with you for travel in case Apple Pay is not accepted. We can arrange a replacement card with contactless payment function for you. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. However, HSBC Bank uses different SWIFT/BIC codes for the different types of banking services it offers. * The outstanding balance of HKD20,000 is accrued from purchase only. Samsung Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Cross-border disclosure. When you open the app or swipe up, the first card displayed is either the last card you registered or the last card you viewed or used. Your monthly credit card statement will tell you when your RewardCash is due to expire. The one-time passcode is only for use with Verified by Visa and you should never share it within anyone, even bank staff. For HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. In this case, you will need to arrange payment of the outstanding amount by other available repayment methods such as cash deposit, PIB online transfer, cheque deposit, or over the counter payment. You can also make in-app purchases where Google Pay is provided as a payment option. If the payment order for your transfer (domestic or international remittance) includes an incorrect account number or recipient institution identifier, you could lose the transfer amount. We will pool the soonest expired RC from all your cards (including your primary cards and any additional cards issued by you) and the system will auto-fill the RC amount to match the outstanding statement balance or a transaction based on your total available RC. This will generate a security code. This website is provided by HSBC Bank plc, Jersey branch. A green light will appear on the terminal when the contactless payment transaction is completed. Apple Pay is currently available on the following devices, with the latestiOSorWatchOS: In app and in store iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, and iPhone SE; In store Apple Watch when paired with an iPhone 5 or later model; In app iPad Pro, iPad Air 2, iPad mini 4, and iPad mini 3. To request a Security Device or further assistance, please contact us. You can still request a Security Device if you're using one of the mobile devices listed below: You'll need to generate a log on code whenever you log on to online banking, to protect your banking information. I received your notification about contactless payment function. What should I do if I lose my Android device? Download and complete the 'Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), 2. HSBC personal credit cards cardholders are eligible to participate in the RewardCash Programmes. To use it, you'll need to insert your debit or credit card into the device. To ensure each payment is authorised by you, you need to authenticate every payment with your Iris, Fingerprint or a Samsung Pay specific PIN. Select the non-HSBC account you would like to transfer to. Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app. Lost and stolen credit card incidents should be reported as soon as possible. You can check all your transactions made via Google Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. If you have any questions or concerns, you can contact us on the right service hotline for you: Other personal banking customers: (852) 2233 3000. Can I cancel my "Pay with RC" instructions after they've been confirmed? I received a notification about contactless payment function. Google Pay works with most NFC capable Android? contain special characters (except _.@-+!#[]()~). Problems with your mobile network coverage or signal could also stop or delay you receiving it. Simply spend at a merchant which allows contactless payment and tap on the contactless payment terminal with your card with contactless payment function. If you choose to settle in the currency of the credit card, then the amount appearing on the transaction slip will be billed to your card account. c) Self-Employed: latest tax demand note, or latest 3 months' bank book/statement/eStatement/online transaction history (showing company name, account number and transaction history) and current Business Registration Certificate and proof of ownership of business and previous 2 years Tax Return. Those completed after 5:45pm ET on business days will be automatically re-dated to the next business day. Alternatively, you can find, lock, or erase your device using Android Device Manager. Follow the instructions on the screen. Once you logged on, you will be able to view your credit card account transactions details (current and latest statements) as well as RewardCash earned, redeemed and expiry dates.

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