We use cookies to give you the best possible experience on our website. For complete flexibility when making a transaction, including transferring via an account number, setting future-dated payments and adding recipients to 'My payees', you'll need to use the 'Transfer' feature under the main menu. As a final step, you'll need to set an overseas ATM daily withdrawal limit for your credit card. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 139 Posts. Make your payments more secure in HSBCnet by specifying the number of users required to authorise a payment, as well as the combinations of user levels for differing values of payments. TheDeletebutton lets you cancel an existing autoPay transaction. Transfers may also be subject to the other banks' respective limits. You can then select your HSBC HK Mobile Banking app from the payment options. You must contact the bank or your relationship manager for assistance. If your company pays for your card expenses, your credit limit will reset on the billing date. You can also choose between immediate transfers, future dated payments or recurring payments. Only if you are using an overseas number. Some will send them a notification, but some will not. Can I use FPS when I am outside of Hong Kong? Please note that temporary credit limit increase is only available for overseas travel, weddings, hospitalisation and compassionate . Americas. Signature required. Many banks do have limits, at least HSBC limit is per calendar day rather than working day. You can also use telegraph transfer through SWIFT network to over 200 countries and regions in more than 40 different currencies. The maximum sub-limit forPhonebanking and overseas ATMareHKD50,000each, while for local ATM and HSBC Online/Mobile Banking are HKD400,000 each. HSBC Credit Card Help Manage your account the way you want Enjoy quick and easy access to your HSBC Credit Card. Please ensure that you submit the bank details in the specified bank code format. Please ask your payee for the exact name the account is registered under. I have a dispute with the merchant. What can I do with 'FPS payment' (under 'Pay and transfer') on the HSBC HK Mobile Banking app? Canada. Many banks/ FPS participants may have imposed stricter controls to make sure the payee's name and bank account number match. To apply for the PLUS card, Junior Pack account holders can call HSBC Premier on (852) 2233 3322 or visit any HSBC branch. You can send transfer instructions whenever you like but requests received outside the times listed above are processed on the next business day. International or foreign currency payments. Learn more How do I register for Personal Internet Banking? FPS is a payment serviceplatform that allows customers to make instant domestic payments to individuals and merchants in Hong Kong dollar or Renminbi via ouronline and mobile banking. You'll be asked to authenticate the transaction using your Mobile Security Key / Security Device. We're here to help you. For more information, please see ourSupported Browsers page. With a standing instruction you don't need to make repeated individual payments yourself. What is an Electronic Banking Number (EBN) and 6-digit code? If you are interested in opening an account with HSBC, familiarize yourself with our disclosures relating to terms and charges associated with an account here. Maximum amount: use this option if the amount of your payment is likely to vary each time (for example, your electricity bill). Cross-border disclosure. The QR codescanner in'Pay with FPS' only works with FPS QR codes. If I don't have an HSBC Integrated Account, can I apply for a PLUS ATM chip card? Cross-Border Disclosure. It allows you to transfer money between your own HSBC Hong Kong accounts and send small-value payments of Hong Kong dollars and Renminbi to people and businesses in Hong Kong. You can also check whether your request was processed via ATM, Personal Internet Banking, mobile banking or phone banking. 'Send like a local' transfers are fee-free for both the sender and the payee.*. The lead-time for setting up new autoPay instructions depends on the arrangement with particular merchants or recipients. Can I change which HSBC account I link to my Proxy ID? Just insert your card and enter your card PIN to complete the withdrawal. I want to set up a new autopay instruction but I can't find the company name in the list. Facebook This link will open in a new window, Our website doesn't support your browser so please upgrade, Get your questions answered, we're here to help, Find your nearest branch, we hope to see you soon, Get card services information and support, Careers, media, investor and corporate information, 25,000 per beneficiary, per account, per day, Unlimited, however a limit of $50,000,000 (or currency equivalent) applies for each transaction. Deregistering the Business 23 12. Can I make fund transfers to anyone I choose? These fees are subject to change. If you don't have an ATM PIN for your credit card, you can apply for a new PIN at a branch or through Personal Internet Banking. . Click Manage on the right side of the screen, then select Manage card and alerts. This can include charges levied by the payee's bank and any other banks used to send the transfer. It also automatically takes the payment from your default debit account and sends it to your payee's default, so you don't have to make as many selections to complete the transaction. de is a valid FPS QR code and that it is up to date. Can I make a future-dated payment with QR code payment functions? Yes, you can change it. Reminder note: If you wish to withdraw the maximum amount, you may have to do so more than once, depending on the dispensing limit per transaction of the ATM used. It would increase from 50 to 56 years old the age limit of those subject to food stamp work reporting requirements. Support is available Why is my UnionPay ATM chip card linked to my savings account and the PLUS ATM chip card to my current account? How do I add a new payee? How do I check if I have created a post -dated Bill/BACS payment? amount, start date, frequency, repeats), verify details and confirm. From 21 March 2021, the way that you set up and edit a user's signature groups and authorisation limits will change. to 21.99%p.a. The Credit Cards servicing website will open. 'Top up HSBC accounts via eDDA' service supports Hong Kong Dollar (HKD) and Renminbi (CNY) transfers. Also, this limit is inclusive of any fees or charges applied by HSBC Bank Egypt or by the ATM Operator on the cash withdrawal at the time of conducting the . Can I use FPS to send money to people or businesses that use a foreign bank account? Can I activate more than one card at a time? Choose 'Submit'. You can set up autoPay instructions no matter the recipients maintain accounts with HSBC or not. However, you can use their Proxy ID (i.e. Follow the instructions on the screen to complete your balance transfer. Click "Manage" on the right side of the screen, then select "Manage card and alerts". We're here to help you. The quickest and easiest way to request a credit limit increase is through Personal Internet Banking. You can make quick payments via FPS. Alternatively, if HSBC doesn't offer an automatic increase, you can apply for an increase yourself. Can I place an order on one device and pay for it with the HSBC HK Mobile Banking app on a different device? 'Recurrent' is for payments that will happen on a regular basis, such as a monthly bill. Have your bill reference number ready as you'll need to quote it. Alternatively, if you still want to amend the existing standing instruction, you can submit the changes using paper form, by visiting a branch, using the 'Chat with us' service in the HSBC HK App or by calling our customer support hotlines: Why was my standing instruction payment rejected? On the 'Pay & Transfer' page, select Other local payees / FPS, and choose a From account. ', in the Message to Recipient/Recipient's Bank box. No, you need to place your order and pay for it withthe HSBC HK Mobile Banking appusing the same mobile device. Which local banks can I choose when I set up instructions to top up my HSBC accounts via eDDA? To change it in online banking, go to 'Register or view FPS registrations'. What should the payer put if I want to receive money via account number? If you request for any overseas handling charges to be paid by yourself rather than by the payee, an overseas service charge will be deducted from your account separately at a later date, once the charge has been charged back by the overseas banks. In case any funds are deposited to a wrong account by mistake, please contact us for assistance as soon as possible. A minimum annual income of PHP500,000 for HSBC Platinum Visa. Online Banking payment limits Payments limits are subject to change and should be checked each time you make a payment. . you can maintain or improve your credit score - staying within your credit limit indicates that you're able to manage your debt. You can view the respective maximum daily transfer limit per instruction for a selected local bank (eg HKD/CNY10,000) when you set up an instruction or in the bank list, which may differ for different banks. The interest rates range from 14.49%p.a. *Other payments are payments to your own accounts held with other banks, and to family, friends or organisations not in our payee look-up or standard list on online banking. Through Post or Mail For this option, you will need to download the Credit Limit Enhancement Form from the bank's official website. Select who you want to send to, the country/region and enter the amount. You can use a linked credit card to withdraw money from a PLUS or Cirrus network ATM overseas. We strongly recommend that you check your Personal Internet Banking email on the actual transfer day to confirm the status of your transfer request. How do I cancel an autoPay instruction with a 'Pending Set Up' status? How will I know if the FPS in-app payment goes through? What information do I need to make global payments? Where can I check my FPS transaction history? If youve sent money to someone, youll see a masked version of their name while theyll see your full name. In this case, please choose another payment method available from the merchant's app. How do I set up or manage an autopay instruction? , ( ), All HSBC ATMs, except those in Argentina, Brazil, France, Greece, Malta, Mexico, New Zealand and Turkey, UnionPay ATM and POS network in Hong Kong, China and many other countries/regions with exception of some UnionPay ATMs that are in the process of upgrading, Prepare enough cash in the local currency before you travel, HSBC Premier Card HKD80,000, Other personal customer cardsHKD80,000. Please note that you can't undo this setting. Quick Transfer' supports payments via payeesphone number or email address. With 'Pay or transfer' you can also send money internationally in Hong Kong dollars and other supported foreign currencies. Please also ensure that you have sufficient funds in the debiting bank account before submitting your top-up instruction at HSBC. Your signature will be verified by merchant for purchase transactions via UnionPay network. Click on 'Credit Limit Increase'. It depends on thecountry or regionyour overseas account is located in. 11If you wish to withdraw the maximum amount, you may have to do so more than once, depending on the dispensing limit per transaction of the ATM used. The record will also showin your transaction history. It will also change when you embed a different payment amount or currency. You'll receive SMS and email notifications after submitting instructions to: How do I use 'Top up HSBC accounts via eDDA' service? To strengthen security controls for ATM services, the overseas ATM daily withdrawal limit (including cash advances) for all ATM and credit cards was pre-set to HKD0. When will I receive my new PLUS ATM chip card? Copyright. Can they apply for a PLUS ATM chip card? recurring payments) via HSBC HK Mobile Banking App (HSBC HK App) or HSBC Online Banking. If youve sent money to a merchant, then youll see the merchants full name. For overseas funds transfers, there isa localservice charge of HKD50. What is the lead-time for setting up autoPay instructions? 'Pay or transfer' supports payments via payees phone number, email address or FPS Identifier. To send money via your account number, this person will need to use the official name that your account is registered under. Youcan view and change your limit in 'Small-value payment limit' under 'Settings'on theHSBC HK Mobile Banking app, or in 'Daily payment and transferlimits' in Personal Internet Banking. To find your daily transfer limit, log on to Personal Internet Banking and go toMy HSBCthen toMaintain My Details. Forselected merchants, you can transfer up to a limit of HKD400,000 daily via QR code, depending on your current non-registered account limit (for Internet/Mobile banking or across channels) and its remaining daily limit, whichever is lower. The message should only contain: For fund transfer requests, what is the maximum number of characters allowed in the payee fields? No. United States persons (including entities) may be subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. I could use my old magnetic stripe ATM card at PLUS and Cirrus network ATMs. You can then top up your HSBC accounts thereafter. Youcan view and change your limit in 'Small-value payment limit' under 'Settings'on theHSBC HK Mobile Banking app. If your bill is less than that, autopay will cover it without using your total maximum amount. It worked before. To set up future-dated payments, simply log on to the HSBC HK App, select 'Pay and Transfer' > 'Other local payees/ FPS'. You can check your ATM transfer limit underView and Set Transaction Limit. Debit and Credit cards. Why do I need to re-register someone to 'My payees'? cover all card types owned by the customers both credit and debit cards. 3 1. For some countries/regions, you'll also need to provide the local bank details of your payee's bank. Note: The first 3 digits of your HSBC account number is the branch code, and the remaining 7 or 9 digits are your account number. Bermuda. USD 1500 *. To activate overseas withdrawals for multiple cards, you can select All cards at HSBC or Hang Seng ATMs in Hong Kong - this takes two working days to process. The charge for using another banks ATM overseas is HKD20 for your UnionPay card and HKD40 for your PLUS network card. We will inform you by email that we have been unable to make the transfer. Contact the merchant directly for refunds. If the numbers do not match, the autopay will be rejected. They successfully sent me money before, so why was it rejected this time? These are unique to yourdevice and cannot be used by anyone else. We'll tell the overseas banks how you prefer to pay overseas charges. How long do Global Money Transfers take? What currencies are supported for telegraphic transfers? To set up an autoPay to someone not in the pull down menu, select Others Beneficiary, please specify in Category box. Any currency supported by both the sending and receiving accounts. In most countries/regions, the ATM will give you the option to access these accounts: If the ATM you're using doesn't show these options, then any cash withdrawal you make will come from your credit card account. Customer is advised to ensure the completeness and accuracy of payee account information provided. After downloading the form, fill it out carefully and truthfully. Please go to "Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. recurring payment) and delete the old standing instruction via the 'Manage future payments' on HSBC HK App or 'View / delete future dated payments' on HSBC Online Banking. account suffix 001 referred as current account) . If you are not using the official name that the payee account is registered under to set up the standing instruction, the payment may be rejected. The names displayed have different formats depending on the transactions. What is the exchange rate for global payments after cut off times? Can I save them to 'My payees'? You can transfer up to HKD10,000 daily via QR code when sending money to family and friends. Where can I check my small-value payment limit? Can I keep using my UnionPay ATM chip card if I apply for a PLUS ATM chip card? Learn about access on the go with HSBCnet Mobile, Access local and global tools with a single sign-on, View account balance and transaction information online -- 24 hours a day, Access your global and domestic accounts from HSBC or other financial institutions all with one secure online portal, Online payments available in USD or foreign currency. 'One-off' is a payment that will only happen once, so autopay will cancel the instruction once it expires or the payment has been made, whichever comes first. Yes. Once setup, payments process automatically on a recurring basis, Set up Automated Clearing House (ACH) payments - ideal for payroll or vendor payments, Send instructions for payments to more than one party, Send international or domestic wire transfers online in over 30 currencies, Payment advising -- Send comprehensive payment information to your suppliers, business partners, and colleagues with this service, Multiple payment types supported domestically and internationally, Standard and customized reporting options in a variety of formats, Scheduled reports are downloaded at regular intervals of your choosing, Seven year archive of checks originated, deposited and returned, Secure platform based on multi-level security, Encrypted sessions ensure confidentiality of your data in transit, Industry standard infrastructure protection, including firewalls, ongoing security checks and vulnerability management, security event escalation and mitigation procedures, Mandatory secondary authentication for higher risk functions including system access, payment initiation and authorization, and system administration, Ability to control access for individual users, including type of transaction and dollar limit. For transfer to non-registered account, the maximum daily transfer limit is HKD400,000 per customer as payer. Click on Menu then Manage card and select Credit Limit Increase. Please contact the debiting bank regarding their charges. Questions about how the coronavirus is affecting your finances or our services? Wedon'thandle disputes on our end. By phone You can also request to increase your credit card limit by giving us a call. At any HSBC branch in Hong Kong or send a completed enrolment form to PO Box 72677, Kowloon Central Post Office, Kowloon. No currency exchange is involved. No matter transferring money to a local oran overseas account, you can select the currency you wish to transfer funds from the currencylist when you place the transfer instructions. What should I do if I want to amend my 'Top up HSBC accounts via eDDA' details after I set up an account top-up instruction? We often link to other websites, but we can't be responsible for their content. Thenew 'Pay with FPS' button allows you to send money by scanning a QR code(even onefrom your photo album), or entering the other person'smobile number, emailaddressor FPS Identifier. How can I activate the overseas ATM daily withdrawal limit? You'll be asked to verify your payment details and authorise the paymentwith your biometric authentication or your Mobile Security Key password. The data on the microchip is much more difficult to steal and use for unauthorised transactions when compared to a magnetic stripe. Whenprompted on the merchant's app, choose to pay by FPS. Eligibility for an HSBC Credit Card: An existing locally-issued primary credit card owned for at least 12 months. The maximum ATM daily withdrawal limits shared with both local and overseas withdrawals are as follows: You can activate overseas withdrawals on behalf of your child or family member by visiting a HSBC branch in Hong Kong. For selected countries and currencies, you'll be eligible for a Send like a local experience which is faster and fee-free, while for other destinations outside our selected network, we will still route you through the telegraphic transfer via SWIFT network. FPS in-app payment in the HSBC HK Mobile Banking app lets you pay for yourpurchases with Faster Payment System (FPS) without having to leaveyour merchant's app. What are the cut-off times for global payments via telegraphic transfer on HSBC Online Banking and HSBC HK Mobile Banking App? 2023. Does it incur any charges if I send money to another bank account via FPS? This lets you make quick payments using FPS. The existing UnionPay ATM chip card will be deactivated once you activate the new card. In that case, you would end up withdrawing cash from your credit card account and incur a cash advance fee. A minimum annual income of PHP200,000 for HSBC Red Mastercard and Gold VISA cashback. This is of course not suitable when any business has a monthly payroll that goes over 10K. For that, you need both the merchant's app and the HSBC HK Mobile Banking app installed on that device. In general, Hong Kong dollar/Renminbi transfers to other local banks can be done instantly . : . Can I also use a Proxy ID for autopay transactions? You can get the latest figures by reading our bank tariff guide. Can I send or receive money from other payment service providers like Alipay? Can Istill useHSBCGlobal Transferstomove moneyfrommy overseas account tomy Hong Kong one? HSBC may offer to increase your credit card limit automatically, based on how responsibly you use your card. We will help you contact the payee to return the funds provided that all the necessary information is received by us. How long does it take to activate overseas ATM withdrawals? Click the 'Move Money' button from your Transaction summary screen on the right. You can send us transfer instructions whenever you like but requests received outside these times are processed on the next business day.

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