You can cancel by email: helpsuperdrug.com, or write to: The Super drug Customer Team, 51 Dagenham Road, Croydon, Surrey, CR0 2EU. Please let me know by e-mail when there is a reply to my message. To cancel your order up to 14 calendar days after the day on which you receive the Products. If you don't renew for 180 days we'll close your account automatically. Superdrug Mobile is commitment-free You can purchase a SIM online or instore, then pick your plan online and activate your SIM. Woo! 3.2 Your Subscription Service will remain in effect until it is cancelled. }. You can get a PAC Code from Vodafone in one of the following three ways: For step-by-step instructions on following the PAC Code process, please select the mobile network that youre planning to join: Your new mobile networkBT MobileEEgiffgaffO2Sky MobileThreeVirgin MobileVodafone1pMobileASDA MobileHonest MobileiD MobileLebara MobileLycamobileOrangePlusnet MobileSmartySuperdrug MobileTalkmobileTalkTalk MobileTesco MobileT-MobileVectone MobileVOXI. You agree to update your registration information promptly if it changes. Use the STAC Code process to cancel your Three contract. In accordance with our main terms and conditions, you may not cancel an order for medicines. Get connected to a reliable internet connection and start executing documents with a legally-binding electronic signature within a couple of minutes. We normally recommend declining this option as it can complicate things (e.g. There are three ways to cancel your contract with Three. Please note that we recently updated our Privacy Policy and Privacy Preferences. If you're inside the minimum term of your contract with Three, you'll need to pay something called an "early termination charge" (ETC) or "early exit fee". Hi Kean, You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Proceed to Secure Payment" button on the "Payment details" page. 5.2 These prices include UK VAT at the applicable local rates but exclude delivery costs. If you're cancelling your contract within the first 14 days, you may still be within Three's cooling off period. A 30 day notice period will then apply, over which you'll need to continue paying your normal monthly line rental. Web chat is available 8am-8pm, 7 days a week (excluding Bank Holidays). To track your order, please click on the tracking link in your dispatch email or via the email sent to you from our delivery partner Evri. Once you activate your SIM there's no contract and you're not tied in. 3.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order. To avoid paying an unnecessary early termination fee, look to see if you're able to improve the coverage from Vodafone. Find a suitable template on the Internet. 6.6 After you cancel your order and return the Products we will reimburse you all sums debited by us including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). If you're cancelling your contract within the first 14 days, you may still be within Vodafone's cooling off period. The PAC Code process is closely regulated by Ofcom (the UK's telecommunications regulator). (a) Products dispatched by Superdrug: We will bear the cost of you returning the Products to us providing the parcel is sent from a UK or Republic of Ireland address and does not exceed 5kg in weight and 61cm x 46cm x 46cm in size. Ken. Superdrug Contract Period Superdrug offers monthly rolling contracts for the sim-only deals. Calls and texts are unlimited. We reserve the right to change these terms and conditions at any time. Any parcels that exceed the weight and size will be charged at standard Royal Mail (UK) and AN Post (Republic of Ireland) charges and is payable to Royal Mail or AN Post. If we cannot contact you and we are unable to sell the item(s) we reserve the right to cancel the order. From what I understand, the best way is for me to order a PAC code (which is valid for 30 days). Id therefore expect you to get a pro-rated refund based on the number of days that you didnt use. Which networks would you be happy to take a plan from? If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. If you need to make a complaint please initially use our web chat to see if we can help or send an email to help@superdrugmobile.com. That's why we give customers on our 5GB, 15GB and 20GB plans an extra month to use all their data. The new version will be posted on this website and will take effect immediately upon posting. If you have a question or need help, please check our Help Centre weve got loads of useful guides there. By continuing to access this website, you consent to the storing, accessing and sharing of this information. If you need any help or you want to share with us your feedback, then please just get in touch using one of the below options. You can simply follow the Returns Procedure. Having to tell everyone that you've got a new phone number is loooong, so lets talk you through how to keep the one you already have! If you're considering leaving us and want to know if you would lose any balances you might have, you can check your online accountor send us a text message with the word INFO ddmmyy to 85075 (the ddmmyy should be your date of birth, which you provided when creating which your online account and is needed for security reasons). li.main-navigation__list-item a.tab-link.no-content {padding: 4px 11px;} @media (min-width: 768px) { This is detailed on page 25 of Threes Pay Monthly price guide: Cancellation Fee Title: cancellationForm Created Date: You should check the items delivered to you carefully and promptly upon receipt. Take as long time as you need if you feel rusty. This will help to save you money whilst giving you the same coverage you currently get on Three. When your 1pMobile SIM arrives, log into your account and activate your SIM You will be asked if you want to cancel your service with your current provider,and prompted to enter your STAC Choose the day you would like the cancellation to take place (two working days notice required) The following example calculation is given by Three on their website: You can find out the early termination charge that applies to your contract by texting INFO followed by your date of birth in DDMMYY format to 85075. Draw your signature or initials, place it in the corresponding field and save the changes. Use this step-by-step guide to fill out the Super drug cancellation form swiftly and with excellent accuracy. Super drug is offering NHS staff a 10% discount off everything until the end of the year. After the 30-day period, but within six months of the date of delivery and where the Product is faulty, you are entitled to a repair or replacement or where that is not possible, or the repair/ replacement does not resolve the fault, a refund. If you place an order for the supply of another person's medicine you confirm that you have their authority to do so. This means you can modify, upgrade or cancel your contract every month with no fees. You'll be able to receive calls from abroad when you're in the UK too (we all have that one friend who loves to tell us all about their latest #nofilter beach pictures!). If you're happy with the coverage you receive on Vodafone but would like to find a way to reduce your monthly phone bill, consider getting a SIM-only deal that piggybacks on Vodafone coverage. Outside of the blog, I work with numerous technology companies helping them to market their product to consumers. To cancel your order prior to confirmation of dispatch you can either (a) complete and return the cancellation form to helpsuperdrug.com or (b) click here to contact our Customer Team. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply. If any of the items on your order are not available, or are not suitable for sale through this Service, we will try to contact you using the information in your registration. If your plan is 15GB or more, For orders placed on Fri after 8pm or on Saturday and Sunday, these will be delivered by Tuesday. I have signed contract online by 3 about 8 days ago.I singed a sim contract for 24 months.Can I cancel my contract with 3?How much will you charge me when I cancel my contract? If a medicine is for a person other than yourself or one of your children, you will need to have the authority of the person who has requested that you order the medicine. I'm not moving to another mobile network Follow Vodafone's standard cancellation process (a 30-day notice period will apply). e2-navigation-bar-tab a.tab-link, e2-navigation-bar-tab span.tab-link {font-size: 13px;} Superdrug Mobile for Business Unlimited calls, texts, and data are available for as little as PS10 per month. How do I use this code, Hi Kathryn, You can reach them by calling 191 from your Vodafone mobile phone. 2023 airSlate Inc. All rights reserved. We'll reply as soon as possible. You can also download it, export it or print it out. For a full version of our Privacy Policy, please see Privacy Policy. I am on a one month contract with Vodafone. Compared to Vodafone's standard cancellation process, the advantage of using a Vodafone STAC Code when you're outside the minimum term of your contract is that Vodafone will only be able to charge you up until the date your STAC Code is used (a 30-day notice period does not apply). I have to have this service till next year when it ends. If you're stuck within the minimum term of your Three contract, it's likely this would trigger an early termination charge. Sadly, if you use the PAC Code process (as is required for moving your phone number), your account on Three will be automatically closed. Please check the exact process in the nearest BSNL CSM office. However, Vodafone charges for 1 month in advance, so would Vodafone refund any unused part of the month, or would I lose that payment if I go down the PAC/STAC route? The best way to cancel your Tesco Mobile plan depends on whether you're planning to join another network. All our SIM only plans include unlimited .sdg-deliverywarningheader {text-align: center; padding: .5rem 0; background-color: #e08; margin-top: 1rem;} Here is a list of the most common customer questions. To cancel your order prior to confirmation of dispatch you can either (a) complete and return the cancellation form to help@superdrug.com or (b) click here to contact our Customer team. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses). If it's likely you'll need to pay an early cancellation charge, consider the alternatives here that will allow you to side-step those charges (e.g. No order for pharmacy-only medicines placed by you will be binding on Superdrug until we have confirmed the order in writing to you (which may be by email). The new version will be posted on this website and will take effect immediately upon posting. 7.4 Nothing in this section 7 or elsewhere in our Terms & Conditions affects your statutory legal rights. If you cant find an answer to your question, please dont hesitate to reach out to us.