You have clicked a link to a site outside of the TurboTax Community. Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com. This is mainly a user community forum, so no one here will know exactly what you received or didn't receive and why. Then click onPrint, save or preview this year's return. Or no? Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. Millions of taxpayers have not yet received there federal tax refunds. Should I be patient or go straight to defcon 5?? SBTPG will show our money received tomorrow morning and will send it to our banks sometime that morning. Did the information on this page answer your question? Please call the Treasury Offset Program at 800-304-3107 to find out if this is what happened to you. Do not go by any summary screen in TurboTax that shows a "Total refund" or "net", which combines the Federal and state amounts into one figure. If I had asked Turbotax to cut a check would there have been such a fee? I have and i did. In most instances, no further action is needed but you may check Wheres my refund or you can view your. I had a deposit in my account from tax products pe1/sbtpg llc. Then press 1 for "form, tax history, or payment". This is a user community forum, not a direct route to TurboTax Support. Please click here to learn more about the Offset Program. Taxpayers can file taxes online through tax software like TurboTax. Is your refund taking an unusually long time to arrive? Check this IRS "Where's My Refund" tool to see if your Federal refund has been released and sent. My california state tax refund was accepted by ftb on january 17th 2012, why does it take 10-12 weeks to get my refund if i filed electronically? EVERYONE I KNOW WILL HEAR OF THIS SERVICE, AND EVERYONE THAT I CAN REACH "ELECTRONICALLY", AND I WON'T CHARGE THEM ANYTHING TO DO IT. That description you posted looks like a deposit from the intermediary company (SBTPG) that first receives your funds from the IRS, then subtracts the TurboTax fees, then sends the rest to your bank account (or card.) Tax Pro Website Login to your account at . If you filed on paper, check Wheres my refund? https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. Are you including the extra 39.99 Refund Processing Service charge (44.99 in California)? You had to agree to it. Examples include the direct deposits for any government benefits, tax refunds or earnings you receive and for certain tax payments you might make. Is the missing amount explained by a state refund that you haven't yet received? The only information TurboTax gets is after efiling, in regard to whether the efiled return was accepted or rejected. I did check with the IRS. It has been over 2 months. Unfortunately, there was nothing indicating that it would be a timely deposit into our account or that they fully vetted their partners on their ability to offer the same level of service Turbo Tax has provided throughout the years. The bank receives your refund, takes out the fees and sends the rest of the refund to you. what was this deposit for? You have clicked a link to a site outside of the TurboTax Community. THIS IS LEGAL ROBBERY. This is a public user community forum. If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing. I am sure you have lost a number of customers for this. On my IRS2GO app it saying my refund isnt even scheduled to come til tomorrow. and our Whether you owe taxes or youre expecting a refund, you can find out your tax returns status by: Using the IRS Wheres My Refund tool. But it can't hurt to see what that tool is showing at SBPTG. It can take the IRS "Where's My Refund" tool a while to catch up. What you should do:In most instances, no further action is needed but you may check Wheres my refund or you can view youraccount. You also agree to having the fees deducted from your account if the IRS takes too long to issue your refund or if the refund is offset for a debt you owed. But we can tell you some things to check. They IRS knows they sent it to you. The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. That could be for the second Stimulus payment. Although I have mentioned it twice, he has not specifically said what the deposit descriptor is on his direct deposit, so I've been assuming it's the same as the thread topic, but it may not be. The refund is from Santa Barbara Tax Products Group. You will NOT receive notice from the BFS Office prior to this happening and you will receive a letter AFTER the deadline for filing has past. If the IRS is taking too long to send your refund or reduces it see..https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-tThen when the IRS does send your refund they won't take the fees out again.And, Why you got charged,https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turYou should have received about 4 emails asking for the fees. You can also check out this. That bank is only involved if you used a paid version of the software and then chose to have your fees deducted from your federal refund. If that deposit from Tax Products Group wasn't your Federal refund (minus the product fees and service charge), then it's not clear what it was for. I added some additional information to my initial comment above. If you filed on paper, check Wheres my refund? Premier investment & rental property taxes. A file name of "tax return" PDF suggested that they could contain sensitive info, that you should not post in this public Internet forum. I am also missing a few thousand I only got $79 i think this is a joke right? I know for a fact I owe no debt to anyone and my refund was 507?? Missing thousands of dollars.. was only Direct Deposited $450 vs $4,000+ 7 5 104,698 Reply. Sorry you're having trouble, but you're preaching to the choir here. Was it a stimulus payment; i.e., did a stimulus payment go to Tax Products Group by mistake, and then they sent it to your account? Then SBTPG's bank sends the rest of the Federal refund to your bank account. And is your Federal refund on your Federal return Form 1040, Line 21a approx. 4 Customer must obtain a Refund Transfer (separate fees apply). Then SBTPGs bank sends the rest of the Federal refund to your bank account. Ok my tax refund was 4124 but a received a pe2 on my account with 3900 and my irs status still says refund approved NOT refund sent. $1600? If you had no fees there would be no reason to involve the 3rd party bank. 5 Things to Expect After Your Solar Panel Install. You can also try phoning the IRS refund hotline. Where is MY MONEY(?) Privacy Policy. where did the other 45.00 go? I wish I would have just paid outright for all of it upfront instead of choosing the option to take the payment out of my refund. What Online TurboTax product did you use--Free Edition with PLUS, Deluxe, Premier, Self-Employed? Did you have 600 on 1040 line 30? Ironically, that would also equal a round number of $3900. SBTPG has a phone contact page at the following link. Go to this IRS website for operational status -https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue. You can log into the SBTPG refund lookup tool at their website, to see if you can learn anything about your Federal refund amount. to receive guidance from our tax experts and community. That has happened to some people. If you chose to have your TurboTax fees deducted from your federal refund, that is handled by the third party bank. You may have had a treasury offset, that is when the Treasury Department has seized a portion of your refund to pay a debt. Comparing Open vs. They charged me $ 59.95 for a "software upgrade" in order to send my return electronically. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. At the page below click on the "For Taxpayers" portal, then on the next page choose "Check with TPG.". http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate, Also see this article for more info on how the IRS Taxpayer Advocate Service works::http://www.irs.gov/taxtopics/tc104.html. The IRS is opening mail within normal timeframes and all paper and electronic individual returns received prior to April 2021 have been processed if the return had no errors or did not require further review. So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. Im saying is that it should included with the total im seeing on the home screen, so when i go back and check, every thing adds up when i start doing the math. What was $507? They deduct the money that you owe for TurboTax plus a fee to pay with refund. Were working hard to get through the backlog. But I know I did not read anywhere on Turbo Tax that they can take 60% of my tax return. But first check the IRS "Where's My Refund" tool at the link below. Will never use turbotax again this Hidden fees kill me, Dont recommended right now to many shady deductions. They obviously have my routing number for my bank account and have already deposited some. Does anybody know what is going on here? If not, you need to provide some info. Your email address will not be published. I removed your attached files. I think Turbo Tax got the short end on this one. Are you getting both a Federal refund and a State refund? If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent. When you choose to have your TurboTax fees deducted from your federal refund you agree to have that done by the third party bank. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. How much does it cost to pay taxes with sbtpg? **Disclaimer: Every effort has been made to offer the most correct information possible. You can check the IRS "Where's My Refund" tool to see if there is any message about a change in your refund such as an offset. If that's the Federal refund after fee subtraction, the figures you provided imply your TurboTax fees and associated charges are 4124 - 3900 = 224. How to Boost Adrenaline and Get Money Gambling Online. what was this deposit for? Did you e-file your tax return and was it accepted?Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued. See my next comment below on some things to check. No one here is going to know anything specific about your situation, and you have not explained it any. But based on a fee of $125 we can take a guess at what you might have used. Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) Tax products pe2 sbtpg llc ppd. That deposit descriptor from "PE2" you provided would most commonly be for a Federal refund. is it from irs or from the tax consultants with which i filed? Premier investment & rental property taxes. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected. Once your federal return has been accepted by the IRS, only the IRS has any control. The system said due to COVID-19 , your fees are waived and will not charge any. @Kberes93 Please clarify what the description of your deposit is in your account. When you file your return and pay for TurboTax from your refund, then the refund money is sent to the the SBTPG. (TOP 5 Tips), What Is The Sales Tax In Rhode Island? I think Turbo Tax got the short end on this one. And some people on that thread are reporting they are short thousands of dollars! Who is this Santa Barbara Tax Group and why is this happening this time? What do TAX PRODUCTS PE4 SBTPG LLC means? We understand that these are unprecedented times and were committed to helping our customers who are experiencing hardships. I was suppose to be refunded $936. They are especially prone to help if you have an economic hardship. Find our contact information including our hours of operation. In that circumstance the IRS sends one's Federal tax refund to one's temporary account at SBTPG's bank, and SBTPG then subtracts any product fees plus a $40 service fee ($45 for California filers.) For your original Federal refund you submitted, go by the figure on your Federal Form 1040, Line 35a. Hand off your taxes, get expert help, or do it yourself. We'll help you get started or pick up where you left off. Tax products pe1 des sbtpg llc id 602388913. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**. Many refunds are taking longer during the pandemic. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. What do TAX PRODUCTS PE4 SBTPG LLC means? It said $230 to file. If so, it comes separately in another deposit straight from the state tax agency. What is tax products pe1 sbtpg LLC????? Required fields are marked *, What Is The Due Date For An Llc Tax Return? Or could it be a state refund? Ask questions and learn more about your taxes and finances. I am dealing with the same thing I just got my state refund but I havent gotten my federal refund yet but I did get a tax products PE1 sent to my account and I do remember paying 40dollars fee but I havent gotten my federal refund yet. Please return to the forum to see the full comment. to receive guidance from our tax experts and community. Did you talk to an IRS agent, and they confirmed that the IRS did not reduce your refund, and that they sent approx. https://ttlc.intuit.com/community/taxes/discussion/re-this-is-the-descriptor-for-the-intermediary-co After some thorough digging I have discovered that my return and deposit were off ($977.00) is because of the unemployment benefit my wife recieved (one week and some change) during the 2020 year as part of the original Stimulus package. I've seen it work for some users when the WMR tool didn't. SBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? Just federal and state plus sales tax? BETWEEN TURBOTAX AND THEIR THIRD PARTY SANTA BARBARA BANK THEY TOOK THE LITTLE BIT OF MY MONEY. If it's a state refund, it shouldn't say it's from "Tax Products PE3 SBTPG" which is this thread's title. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. Or you could phone them to inquire about it. We'll help you get started or pick up where you left off. Have you talked to a SBTPG customer support agent by phone? (Question). I just noticed you're posting in 2 different threads on the same subject. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We don't know what the shortage "over $1200" refers to, but based just solely on the amount, a possible guess is possibly something stimulus-related (Stimulus 1 or 2). (This line has no information on Economic Impact Payments. We'll help you get started or pick up where you left off. What message are you seeing? I did check the IRS website today and my account was updated. I got refund from ach credit tax products pr sbtpg llc today. to receive guidance from our tax experts and community. Santa Barbara Tax Products Group-they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. This is atrocious that TurboTax failed to mention this entity. It might provide some information that will help sort out what the $3900 is. Apparently, this is a "known issue" and TurboTax is dealing with it, but this is super shady to me. Shouldn't it be $237.02? Once your federal return has been accepted by the IRS, You need your filing status, your Social Security number and the exact amount. I can't see what the link is. A lot of people are reporting they are having trouble getting answers or being able to reach TurboTax at all. The IRS sent your federal refund to the third party processor, Santa Barbara Tax Products Group, so they could deduct the TurboTax account fees and their service charge. Now my refund status is saying that my tax return is staill being processed, refund date wil be provided when available? They took out $109.00 from my account, and no refund yet?? You might have to look that up so you dont get it twisted. what was this deposit for? The SBTG has been the third party bank that handles refund processing for years. I was told that is what to get. That payment method also has an additional $40 service fee ($45 for California filers) and possible sales. Please dont file a second tax return or contact the IRS about the status of your return. It's not clear yet. How do I get ahold with TurboTax about these fees? What all does it say? Turbo Tax really is an excellent product and I am really surprised. They payment was not a fourth stimulus check, but rather a refund for taxpayers who overpaid taxes on unemployment compensation in 2020, Your email address will not be published. I suspect you used Online Deluxe. TurboTax would have sent several emails to you before they took the money out of your account. You have clicked a link to a site outside of the TurboTax Community. Even when they are closed, you may be able to get automated info, or you can log in as above. If so, was this deposit you received the Federal refund or the state refund? I've already made my complaint against Santa Barbara Tax Products Group. Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option. If you have a question about your TurboTax fees or billing, make sure you use the word billing in your request for help. It has been a failure on their part. Skip to content. https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, https://support.turbotax.intuit.com/contact. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So my federal return was $411. They obviously have my routing number for my bank account and have already deposited some. I still have not received my federal refund. The truth is that it was a failure of leadership to choose such a poorlyvettedparty to do business with. Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait. Oh my. If you chose to pay your TurboTax product fees out of your Federal refund, that is handled by a third-party company SBTPG. See the tips below. How do I file a nonresident state return? You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410. BTW, this is a public Internet forum. The file names were concerning. If they reduced it, it might have a message telling you why. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. We don't know what the shortage "over $1200" refers to, but based just solely on the amount, a possible guess is possibly something stimulus-related (Stimulus 1 or 2).Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. Ask questions and learn more about your taxes and finances. If you don't pay they will debit your account. Check your spam folder for emails. I got much less than expected and will not be using you guys again if this is the case. It looks like the forum privacy filter redacted your email address above for your privacy/security. Menu. I didnt have any fees because mine were simple, Last year they had a similar issue where this exact thing was happening and those werent receiving their whole deposit. You have clicked a link to a site outside of the TurboTax Community. That fee is $40 (or $45 for California filers.) What did you mean by the term "total refund" above? Who do I contact regarding the Remainder of My Refund? If i was forced to pay turbo tax the fees directly because my federal return was taking longer than 3 months to recieve from IRS then why is thisSBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. what was this deposit for? Did you choose to have your TurboTax fees deducted from your federal refund? Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. As of August 20, 2021, we had 10.1 million unprocessed individual returns. I didn't get a resolution yet but wanted to get it out to everyone to check the IRS Track my refund for personal updated information. Ironically, a stimulus payment could equal a round figure of $3,900 if there are 2 spouses and 3 dependents. My refund was for $1957.00 minus fee for turbo tax of $60 + $50 and $40 for having the cost taken out of my refund. There are only 2 places that can touch your Federal refund before it ends up in your bank account (or card)--the IRS and if you chose the option to pay TurboTax fees out of the refund, a third-party company SBTPG's bank. (This line has no information on Economic Impact Payments.). A couple of users reported that at least for them, that was a backdoor route to the IRS. SBTPG did not contact me at all. My refund from federal was due to come today and 1000's short of what federal refund site says it is. Currently, check cashing at Walmart is not available in NJ and NY. SBTPG also has a contact phone number on their website. If I have to pay a fee Iwill never use turbo tax again . Your tax refund was not sent to TurboTax. It is possible for SBTPG to receive and pass along a stimulus payment as a "refund" in some instances. Why did I only get $1800.40????? Ridiculous thievery. When you scroll down and hit order details for the tax year, it then says total fees (taxes included) and lists an amount. In any case, if they reduced it, they should send you a letter in 3 or so weeks explaining why. I wasnt supposed to be charged fees! You might have to look that up so you don't get it twisted. one eight hundred three zero four thirty one oh seven. But people who did not receive the maximum amount of the Economic Stimulus Payment, and whose circumstances have changed, may be eligible now. SBTPG already deposited some of the money, so why are they holding the remainder up now? You have clicked a link to a site outside of the TurboTax Community. . Enclosed Car Shipping: Which Is Better? We'll help you get started or pick up where you left off. Did the information on this page answer your question? I got an Direct Deposit to my account from Tax Products Pe3 in the amount of $135. It is not possible for TurboTax to speed up the IRS for you. You can find your status within the TurboTax product. Charging me over $100 for 1040EZ form. Hand off your taxes, get expert help, or do it yourself. (will not allow numbers), so my bank received a deposit of$97 and some change? You have clicked a link to a site outside of the TurboTax Community. to receive guidance from our tax experts and community. If you believe there's a discrepancy with your TPG Products deposit or the fees that were deducted for tax preparation services, you can reach SBTPG at 877 . The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. Really--are you blaming TurboTax for the pandemic that caused the IRS to become backlogged? The extra fee is for that optional "pay out of refund" option. IRS Surprise Money Issued As People Find Tax Refund Deposits in Bank Accounts. Part of the fees deducted will be the service fee for paying out of the Federal refund. I have used that payment option before without any issues. Ichecked with theIRS and it matches turbo tax refund info. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The funds were sent to SBTPG and 481.76 of the total was deposited into my account. A state refund comes directly from the state tax agency. This also includes past Child Support payments. Did the information on this page answer your question? And I only received $61 from an unknown deposit. vettedparty to do business with. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri, FAQ: What is the TurboTax phone number?https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, Or use this contact form:https://support.turbotax.intuit.com/contact. i recieved a notice last week that the refund was being deposited in my account but i never received it. There is an EXTRA 39.99 for that Refund Processing Service. I went to go check my refund in my bank account and it is coming from a company called TPG PRODUCTS DES:SBTPG LLC and is $200 less than it should be. Taxslayer is $99 now too, and they try to rope you into $75 MORE as you file if you want to pull from ADP or other places automatically. Real experts - to help or even do your taxes for you. Do not confuse tax products pe1 with tax products pe3. The total refund was about 1600.00 . Ask questions and learn more about your taxes and finances. This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like. What is the problem? Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet.

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