This is the easiest part of the process. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? What happens if someone requests a refund on PayPal? Here are attributes to include in your listing: Secondhand shoppers are savvy. Besides contact details, the page also offers a brief overview of the app. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. If they reject, the dispute will be escalated to the Depop Support Team. Additionally, Depop is a great platform for finding vintage fashion. You can find vintage pieces on Vinted, but they're certainly not as common. So, can you trust these apps with your data and money? By browsing this website, you consent to the use of cookies. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Tap on the purchase/sale you want to leave feedback for. The full terms and conditions are covered in the eBay Money Back Guarantee policy. Kidizen is a trademark of Kidizen, Inc. Or am I in the wrong for not stating the condition of it better? This application is not endorsed or certified by Depop, Inc. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. Open communication can lead to a swift resolution. Determine if the flaw or issue was something you missed, or happened after the item left your possession. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. When you make a purchase using links on our site, we may earn an affiliate commission. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. Please make sure you've read the community rules, and that your post follows our posting guidelines. This makes it sound like they've probably deleted their paypal account too? To avoid this happening, you can simply add a Top Up card. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. If you have questions, you can also message the seller to learn more. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. Depop Payments refunds Log in to the Depop app. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. Depop has buyer and seller protection that covers all transactions made within the app. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. You are viewing the PayPal Community Archives. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. If you paid by credit card and the issuing bank has initiated a chargeback. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. Click the Refund this payment button that appears under the total. A buyer uses Amazon Payments for qualified purchases on third-party websites. A week later they have opened a dispute saying this was an unauthorised payment? Include details about the productwhat was purchased, when, and what the price was. Scan this QR code to download the app now. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. PayPal provides buyers with 180 days to open up a dispute about a transaction. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. So in the event of an item received but not as described dispute its always one persons word against anothers. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. This application is not endorsed or certified by Facebook, Inc. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Select the transaction you'd like to refund > tap Refund. What if I Disagree With the Buyer? Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. Vinted, on the other hand, came about in 2008 in Lithuania. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. Follow these steps : Tap > tap All sold items. Its always worth checking if a website offers Buyer Protection before you make a purchase. About Depop. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. Readers like you help support MUO. For purchases made via the main Buy button, Depop charges a 10% fee. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? I didn't ship anything. Offer an alternative solution. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Select Selling > Refund Depop fee. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Enter the refund amount and click Submit. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. If you dont receive your money or goods youll have no cover and will be left out of pocket. Each user has 180 days to request a refund via Depop. Poshmark is a trademark of Poshmark, Inc. screenshot of the completed refund in your PayPal account) Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. Mention relevant aspects of the transaction such as dates and place of delivery. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? Vinted does not charge any fees for selling items. If the flaw was something you missed you have options. Today, Vinted is a popular thrifting app with millions of users. You can do this up to 180 days after the purchase. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. Email: support@depop.com. He came to my house and tried out mower. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? How to avoid common Depop scams and fraud while selling on this popular marketplace! I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. Hi, thanks for your speedy reply. Listing Items on the Depop App. Assign value in a principled manner. Then . To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. When you make a purchase using links on our site, we may earn an affiliate commission. Can anyone help me? Mercari is a trademark of Mercari, Inc. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do?

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